JustGiving Sales Customer Account Manager

Blackbaud; Northern (KY); Hybrid; USD 70,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Remote‑flexible workforce

Wellness Programs

401(k) with employer match

Flexible paid time off

Generous Parental Leave

Donations for Doers

Pet insurance, legal and identity保护

Tuition reimbursement

Job summary

Blackbaud is seeking a Sales Customer Account Manager to own and grow a portfolio of high‑value nonprofit partners across North America. You will drive retention, growth, and adoption of JustGiving platform through strategic account management and new opportunities.

You will act as a trusted advisor, helping partners maximize donor outcomes and fundraising performance, while collaborating with Sales, Product, Marketing, and Operations to deliver results and mitigate risks.

Qualifications

• 3+ years of nonprofit sales/partner management experience.
• Experience with B2B2C platforms, marketplaces or social‑impact environments.
• Cross-functional collaboration across commercial, product, technical and operational teams.
• Stay up to date on Blackbaud developments and solutions.

Responsibilities

• Own and manage a portfolio of nonprofit partners in North America to drive retention and growth.
• Identify and close new opportunities within existing accounts, including campaigns and integrations.
• Advise partners on maximizing engagement, fundraising performance and donor outcomes.
• Deliver retention and growth pitches grounded in data and impact metrics.
• Forecast revenue accurately and identify risks and opportunities.
• Expand partner adoption of the JustGiving platform, including Digital Services and features.
• Communicate insights on donor behavior and seasonal trends to partners and internal teams.
• Build relationships with senior decision‑makers and cross‑functional stakeholders.

Skills

Nonprofit sales

Partner management

Partner programs

Nonprofit operations

Job description

About the role

JustGiving from Blackbaud is the world’s most trusted online giving platform. Founded in 2000, JustGiving.com began with a simple goal to enable charities to receive donations online from anywhere in the world. To date, over 11 billion has been raised for good causes globally, and we’re trusted by over 45,000 amazing nonprofits. As part of the Charity Account Management team, you’ll join a small but effective group of Account Managers, looking after our largest customers. We're seeking a driven and commercially minded Sales Customer Account Manager to own and grow a portfolio of high‑value charity partners across North America. This role combines strategic account management with new opportunity development. You will be responsible for maximizing donation retention and growth, strengthening senior‑level relationships, and identifying, qualifying, and closing new initiatives that expand partner adoption of the JustGiving platform. Success in this role is measured by partner retention, donation growth, and expansion revenue.

What you'll do

• Own and develop a portfolio of nonprofit partners, driving retention, growth, and competitive win‑backs.
• Identify and close new opportunities within existing accounts, including new initiatives, features, contract partners, and campaigns.
• Act as a trusted advisor to partners, consulting on how to maximize engagement, fundraising performance, and donor outcomes.
• Deliver compelling retention and growth pitches, grounded in data, insight, and measurable impact.
• Forecast revenue accurately and proactively identify commercial risks and growth opportunities.
• Expand partner adoption of the JustGiving platform, including Digital Services, integrations, and new product features.
• Analyze and communicate insights on fundraiser and donor behavior, seasonal trends, and competitor activity in a clear, engaging way.
• Build and maintain strong relationships with senior decision‑makers and operational stakeholders, ensuring JustGiving remains a core fundraising partner.
• Coach partners to advocate for JustGiving within their supporter communities.
• Collaborate cross‑functionally with Sales, Product, Marketing, Solutions Engineering, and Operations to deliver partner success.
• Represent JustGiving at internal and external industry events, becoming a credible voice in digital fundraising across North America.

What you'll bring

• 3+ years of experience in nonprofit sales, partner management, partner programs, or nonprofit operations.
• Strong background in operational execution within a B2B2C platform, marketplace, or social‑impact environment.
• Experience working cross‑functionally across commercial, product, technical, and operational teams.
• Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube

Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

The starting base salary and annual proposed commission is $70,000.00 to $87,500.00. Blackbaud may pay more or less based on employee qualifications, market value, sales quota, Company finances, and other operational considerations.

Benefits Include

• Medical, dental, and vision insurance
• Remote‑flexible workforce
• Wellness Programs
• 401(k) program with employer match
• Flexible paid time off
• Generous Parental Leave
• Donations for Doers
• Pet insurance, legal and identity protection
• Tuition reimbursement program

Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.