Account Manager - Packaging Client Success / Retention

Accurate Paper Box Co.; Knoxville (TN); In loco; USD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Profit sharing

Relocation bonus

Signing bonus

Training & development

Vision insurance

Descrizione del lavoro

Accurate Paper Box Co. in Knoxville, TN is seeking an Account Manager to nurture and expand relationships with key clients. You will serve as the day-to-day contact, understand customer packaging needs, coordinate with internal teams, and drive on-time, cost-effective solutions across all lines of business.

The role emphasizes relationship-building, problem-solving, and proactive account management in a manufacturing setting. A strong background in B2B packaging and CRM/ERP tools is expected.

Competenze

• 5+ years of experience in account management or customer service in a B2B manufacturing environment.
• Bachelor's degree in Business, Communications, Packaging Science or related field, or equivalent experience.
• Experience with folding carton, corrugated, or related packaging is preferred.

Mansioni

• Lead point of contact for assigned accounts, ensuring on-time delivery and customer satisfaction.
• Build long-term relationships by understanding packaging needs and go-to-market demands.
• Coordinate with estimators, design, production, and shipping to ensure accurate, cost-effective orders.
• Resolve issues with urgency and professionalism, managing expectations throughout each project.
• Collaborate with Sales, Prepress, and Operations on launches, pricing updates, or new projects.
• Track activity in CRM (Pipedrive) and ERP (CartonERP) systems and support QBRs.

Conoscenze

Customer-Centric

Communication

Organizational Skills

Problem-Solving

Detail-Oriented

Time Management

Decision-Making

Technical Skills

Formazione

Bachelor's degree

Strumenti

CRM

ERP

Outlook

Excel

Shared drives

Quoting tools

Descrizione del lavoro

Company

Accurate Paper Box is a privately held business located in Knoxville, TN and serving the Southeast and Midwest. We manufacture and design folding cartons and related paperboard products to meet a variety of customer needs.

Job Description

Job Description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Relocation bonus
• Signing bonus
• Training & development
• Vision insurance

Company

Accurate Paper Box is a privately held business located in Knoxville, TN and serving the Southeast and Midwest. We manufacture and design folding cartons and related paperboard products to meet a variety of customer needs.

Job Summary

The Account Manager is responsible for nurturing, growing, and retaining existing customer relationships to drive long-term value. This role acts as the day-to-day contact for key accounts, ensuring high levels of satisfaction, proactively solving problems, and identifying opportunities to grow wallet share across all lines of business.

Responsibilities

• Serve as the lead point of contact for assigned accounts, ensuring timely and successful delivery of solutions according to customer objectives
• Build long-term relationships with existing clients by understanding their packaging needs, internal processes, and go-to-market demands
• Coordinate with internal teams (estimating, structural design, production, shipping) to ensure orders are accurate, cost-effective, and delivered on time
• Resolve customer issues with urgency and professionalism, managing expectations throughout the lifecycle of each job
• Partner with sales, prepress, and operations to support product launches, price updates, or new project development
• Track account activity and communications through CRM (Pipedrive) and ERP (CartonERP) systems
• Support Quarterly Business Reviews (QBRs) and customer scorecard reporting for strategic accounts
• Identify account growth opportunities and collaborate with Account Executives to present upsell or cross-sell solutions

People and Culture

• Partner closely with the customer and internal teams to ensure strong alignment and responsiveness
• Demonstrate empathy, reliability, and follow-through to build trust and rapport
• Support a culture of accuracy, accountability, and continuous improvement
• Help surface customer feedback and market intelligence to support company innovation and service offerings

Critical Skills / Capabilities

• Customer-Centric: Understands customer needs and creates tailored solutions to retain and grow relationships
• Communication: Effectively delivers messages across teams and clients, adapting tone and detail to the audience
• Organizational Skills: Balances multiple priorities and works through complex scheduling or production scenarios
• Problem-Solving: Resolves account issues and anticipates challenges before they scale
• Detail-Oriented: Reviews orders, specs, and project details with precision
• Time Management: Juggles recurring tasks and urgent requests with efficiency
• Decision-Making: Exercises judgment to keep projects moving forward while protecting customer satisfaction
• Technical Skills: Comfortable navigating CRM, ERP, Outlook, Excel, shared drives, and quoting tools

Experience

• Required: +5 years of experience in account management or customer service in a B2B manufacturing environment
• Preferred: Experience in folding carton, corrugated, or related paperboard packaging

Education

• Required: Bachelor’s degree in Business, Communications, Packaging Science or a related field OR combination of education and experience

Benefits/Perks

• Salary / Bonus Eligible
• Health, Dental, Vision, 401(k)
• Career Advancement
• Supportive, family-oriented team culture