Account Manager, OMS — Growth & Retention Lead

O'Neal Manufacturing Services; Birmingham (AL); On-site; USD 65,000 - 85,000; Full time

Job summary

O'Neal Manufacturing Services is seeking a motivated professional to manage and coordinate business development and retention. The role involves daily interaction with customers at various levels to understand and resolve technical and operational challenges while aligning with the plant's strategic initiatives.

You will prepare proposals, estimate costs, support cross‑functional teams, and help set pricing to meet accounts' needs.

Qualifications

• Associates degree in related field preferred.
• 3+ years of related experience preferred.
• Experience using Microsoft Office applications.

Responsibilities

• Manage and coordinate business development and retention for assigned accounts.
• Closely monitor on-time delivery, quality statistics, and service performance metrics.
• Prepare new business proposals using cost estimating and quoting tools.
• Coordinate or lead cost estimating activities with Manufacturing Analyst, Engineering or Plant Management.
• Collaborate with departments to solve problems impacting strategic objectives with the account.
• Determine appropriate pricing levels for assigned accounts.
• Manage any breakdowns in customer communications.
• Communicate supply and price trends to customers.
• Keep informed on new products or services and other information of interest to customers.
• Assist in creating presentations to customers and organizing information for planned business reviews.
• Monitor adherence by OMS and the customer to contracts or MOUs and report to management.
• Assist others in developing new business with existing customers.

Skills

Microsoft Office

Education

Associates degree in related field

Job description

O'Neal Manufacturing Services is seeking a motivated professional to manage and coordinate business development and retention. The role involves daily interaction with customers at various levels to understand and resolve technical and operational challenges while aligning with the plant's strategic initiatives.

You will prepare proposals, estimate costs, support cross‑functional teams, and help set pricing to meet accounts' needs.