Account Manager, Ocean Freight & Client Success

Shippabo; Phoenix (AZ); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Paid time off

Sick leave

Job summary

Shippabo in Phoenix, AZ is seeking an Account Manager focused on retention, service quality, and problem solving within our ocean freight platform. You will own a portfolio of importer accounts, drive issue resolution, and ensure accurate forecasting and quotes are accepted.

You’ll collaborate across Product, Operations, Finance, and our China-origin teams to keep shipments on track and maximize predictability for clients in a fast-paced, hands-on environment.

Qualifications

• Direct experience in ocean freight forwarding or as an importer managing ocean freight.
• Ability to troubleshoot independently and act on data.
• Strong commercial judgment and structured thinking.
• Clear written communication within a small company setting.

Responsibilities

• Own a portfolio of importer accounts and maintain retention and satisfaction.
• Diagnose issues quickly and engage the right teams to fix them.
• Review shipments, catch problems early, and communicate next steps.
• Balance client needs with business goals and forecast accuracy.
• Coordinate with Product, Operations, Finance, and origin teams to own outcomes.
• Monitor portfolio metrics and surface risks before they become surprises.
• Educate importers on market conditions and Shippabo's platform benefits.
• Handle inbound new importer leads and re-engage churned accounts.

Skills

Ocean freight

NVOCC

Account management

Problem solving

Tools

TMS

Job description

Shippabo in Phoenix, AZ is seeking an Account Manager focused on retention, service quality, and problem solving within our ocean freight platform. You will own a portfolio of importer accounts, drive issue resolution, and ensure accurate forecasting and quotes are accepted.

You’ll collaborate across Product, Operations, Finance, and our China-origin teams to keep shipments on track and maximize predictability for clients in a fast-paced, hands-on environment.