Account Manager MSP Junior

Cross Country Healthcare; United States; On-site; USD 40,000 - 65,000; Full time

Job summary

Cross Country Healthcare is seeking a Junior Account Manager to manage daily operations, ensure efficient position management, and deliver excellent customer service to healthcare facilities and approved vendors.

You will liaise with recruiters, manage orders, update position data, monitor metrics, and support assignments from nursing and allied staffing. The role emphasizes collaboration, accuracy, and strong client relations.

Qualifications

• Sales acumen and negotiation skills required.
• Prefer knowledge of the healthcare staffing industry.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Act as liaison between recruiters, facilities and approved vendors.
• Assist in follow-up on candidate presentations as directed by Account Manager.
• Work with Account Manager and MSP associate teams to ensure timely and accurate updates of position and facility information.
• Assist Account Manager with Order Intake.
• Enter Orders into internal and external tools utilizing Position Note templates.
• Audit Open Positions for accuracy.
• Distribute open positions to vendor partners for MSP facilities as directed.
• Review CCN and Subcontractor candidate applications for quality and compliance.
• Ensure position management produces accurate performance metrics data.
• Communicate outcomes of submission status to Account Manager.
• Assist with daily contact with facilities on pending submissions, extensions, upgrades, P1's and performance.
• Document and communicate placement or declination and assignment information to all parties.
• Prepare and provide Assignment Confirmations for Account Manager.
• Communicates and escalates all facility and MSP concerns and provides recommendations.
• Possess knowledge of Healthcare Staffing Industry and MSP programs and processes.
• Collaborates with Compliance to ensure credential compliance of HCPs assigned to facilities.
• Communicates and participates in regular meetings to plan strategies for position management and customer service.
• Deliver superior service to all internal and external customers with professionalism and respect.
• Provide appropriate team coverage when necessary.

Skills

Sales acumen

Negotiation skills

Healthcare staffing knowledge

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

BASIC PURPOSE:

The Junior Account Manager will have responsibility for daily management of account(s) operations to ensure efficient position management and excellent customer service is provided. He/she will ensure maximum productivity of all their facilities whilst maintaining optimal rapport with all client contacts, at the health care organization and approved vendor partners. The Junior Account Manager will be responsible for daily management of travel assignments for Nursing and Allied and responsible for daily management of relationship and staffing services to our clients.

ESSENTIAL FUNCTIONS:

• Act as liaison between recruiters, internal team members, facilities and approved vendors.
• Assist in follow-up on candidate presentations as directed by Account Manager.
• Work with Account Manager and MSP associate teams to ensure timely and accurate updates of position and facility information.
• Assist Account Manager with Order Intake.
• Enter Orders into internal and external tools utilizing Position Note templates, Include specific information as directed by Account Manager via client requests
• Audit Open Positions for accuracy.
• Distribute open positions as necessary to appropriate vendor partners for MSP facilities, as directed by Account Manager
• Review all CCN and Subcontractor candidate applications thoroughly to assure quality and compliance with internal or contract standards; maintain Service Level Agreement standards.
• Ensure that position management practices produce accurate performance metrics data (fill rates, time to fill, renewal rates)..
• Communicate outcomes of submission status to Account Manager.
• Assist with daily contact with all facilities following-up on all pending submissions, extensions, upgrades, P1's and performance.
• Document and communicate applicant's placement or declination and assignment specific information in a timely manner to all parties.
• Prepare and provide Assignment Confirmations for Account Manager.

• Communicates and escalates all facilityand MSP concerns and provides recommendations.
• Possess knowledge of all Healthcare Staffing Industry and Managed Service programs (benefits and features) as well as operational processes for travel and per diem services.
• Collaborates with Compliance Coordinator(s) to ensure 100% credential compliance of all HCPs assigned to facilities, including subcontractors.
• Communicates and participate in regularly meetings with Account Managers and Leadership to help plan and develop strategies for effective position management and excellent customer service.

• Deliver superior service to all internal and external customers; always operates in a professional and positive manner; exhibits dedication to diversity, fair treatment, mutual respect and trust. Ensure concerns are addressed timely.

• Provide appropriate team coverage (i.e., backup) when necessary.

Other duties as assigned, with or without accommodation.

QUALIFICATIONS:

• Prefer knowledge of the healthcare staffing industry and a proven track record of working with multi-disciplinary teams to provide exceptional customer service.

Sales acumen and negotiation skills required.

Education:

High School Diploma or equivalent required. Bachelor's degree preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.