Junior MSP Account Manager — Healthcare Staffing

Cross Country Healthcare, Inc.; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong wellness platform

Job summary

Cross Country Healthcare, Inc. is seeking a Junior Account Manager to manage daily account operations, optimize staffing processes, and maintain strong client rapport within healthcare facilities and vendor partners.

You will handle travel assignments for nursing and allied staff and support MSP activities to ensure productivity and service excellence. The role emphasizes collaborating with recruiters, compliance, and leadership to meet performance metrics, while delivering professional customer

Qualifications

• Prefer knowledge of the healthcare staffing industry.
• Sales acumen and negotiation skills required.

Responsibilities

• Act as liaison between recruiters, internal team members, facilities and approved vendors.
• Assist in follow-up on candidate presentations as directed by Account Manager.
• Work with Account Manager and MSP associate teams to ensure timely and accurate updates of position and facility information.
• Assist Account Manager with Order Intake.
• Enter Orders into internal and external tools utilizing Position Note templates, Include specific information as directed by Account Manager via client requests
• Audit Open Positions for accuracy.
• Distribute open positions as necessary to appropriate vendor partners for MSP facilities, as directed by Account Manager
• Review all CCN and Subcontractor candidate applications thoroughly to assure quality and compliance with internal or contract standards; maintain Service Level Agreement standards.
• Ensure that position management practices produce accurate performance metrics data (fill rates, time to fill, renewal rates).
• Communicate outcomes of submission stats to Account Manager.
• Assist with daily contact with all facilities following-up on all pending submissions, extensions, upgrades, P1's and performance.
• Document and communicate applicant's placement or declination and assignment specific information in a timely manner to all parties.
• Prepare and provide Assignment Confirmations for Account Manager.
• Communicates and escalates all facilityand MSP concerns and provides recommendations.
• Possess knowledge of all Healthcare Staffing Industry and Managed Service programs (benefits and features) as well as operational processes for travel and per diem services.
• Collaborates with Compliance Coordinator(s) to ensure 100% credential compliance of all HCPs assigned to facilities, including subcontractors.
• Communicates and participate in regularly meetings with Account Managers and Leadership to help plan and develop strategies for effective position management and excellent customer service.
• Deliver superior service to all internal and external customers; always operates in a professional and positive manner; exhibits dedication to diversity, fair treatment, mutual respect and trust. Ensure concerns are addressed timely.
• Provide appropriate team coverage (i.e., backup) when necessary.
• Other duties as assigned, with or without accommodation.

Skills

Sales skills

Negotiation

Healthcare staffing knowledge

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

Cross Country Healthcare, Inc. is seeking a Junior Account Manager to manage daily account operations, optimize staffing processes, and maintain strong client rapport within healthcare facilities and vendor partners.

You will handle travel assignments for nursing and allied staff and support MSP activities to ensure productivity and service excellence. The role emphasizes collaborating with recruiters, compliance, and leadership to meet performance metrics, while delivering professional customer