Account Manager MSP Junior

Cross Country Healthcare, Inc.; United States; On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong platform

Job summary

Cross Country Healthcare, Inc. seeks a Junior Account Manager to oversee daily account operations, manage travel assignments for Nursing and Allied staff, and maintain rapport with client facilities and approved vendor partners.

The role emphasizes timely order intake, accurate updates, and proactive communication to ensure high-quality candidate submissions and strong customer service while maintaining compliance and SLA standards.

Qualifications

• Prefer knowledge of the healthcare staffing industry and a proven track record of working with multi-disciplinary teams to provide exceptional customer service.
• Sales acumen and negotiation skills required.

Responsibilities

• Act as liaison between recruiters, internal team members, facilities and approved vendors.
• Assist in follow-up on candidate presentations as directed by Account Manager.
• Enter Orders into internal and external tools utilizing Position Note templates; include specific information as directed by Account Manager.
• Audit Open Positions for accuracy; distribute open positions to vendor partners as directed by Account Manager.
• Review all CCN and Subcontractor candidate applications to ensure quality and compliance; maintain SLA standards.

Skills

Sales acumen

Negotiation skills

Customer service

Education

High School Diploma or equivalent

Bachelor's degree preferred or equivalent

Job description

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

BASIC PURPOSE

The Junior Account Manager will have responsibility for daily management of account(s) operations to ensure efficient position management and excellent customer service is provided. He/she will ensure maximum productivity of all their facilities whilst maintaining optimal rapport with all client contacts, at the health care organization and approved vendor partners. The Junior Account Manager will be responsible for daily management of travel assignments for Nursing and Allied and responsible for daily management of relationship and staffing services to our clients.

ESSENTIAL FUNCTIONS

• Act as liaison between recruiters, internal team members, facilities and approved vendors.
• Assist in follow-up on candidate presentations as directed by Account Manager.
• Work with Account Manager and MSP associate teams to ensure timely and accurate updates of position and facility information.
• Assist Account Manager with Order Intake.
• Enter Orders into internal and external tools utilizing Position Note templates, Include specific information as directed by Account Manager via client requests
• Audit Open Positions for accuracy.
• D distribute open positions as necessary to appropriate vendor partners for MSP facilities, as directed by Account Manager
• Review all CCN and Subcontractor candidate applications thoroughly to assure quality and compliance with internal or contract standards; maintain Service Level Agreement standards.
• Ensure that position management practices produce accurate performance metrics data (fill rates, time to fill, renewal rates)..
• Communicate outcomes of submission statusto Account Manager.
• Assist with daily contact with all facilities following-up on all pending submissions, extensions, upgrades, P1's and performance.
• Document and communicate applicant's placement or declination and assignment specific information in a timely manner to all parties.
• Prepare and provide Assignment Confirmations for Account Manager.
• Deliver superior service to all internal and external customers; always operates in a professional and positive manner; exhibits dedication to diversity, fair treatment, mutual respect and trust. Ensure concerns are addressed timely.

• Communicates and escalates all facilityand MSP concerns and provides recommendations.
• Possess knowledge of all Healthcare Staffing Industry and Managed Service programs (benefits and features) as well as operational processes for travel and per diem services.
• Collaborates with Compliance Coordinator(s) to ensure 100% credential compliance of all HCPs assigned to facilities, including subcontractors.
• Communicates and participate in regularly meetings with Account Managers and Leadership to help plan and develop strategies for effective position management and excellent customer service.

• Provide appropriate team coverage (i.e., backup) when necessary.

• Other duties as assigned, with or without accommodation.

QUALIFICATIONS

• Prefer knowledge of the healthcare staffing industry and a proven track record of working with multi-disciplinary teams to provide exceptional customer service.
• Sales acumen and negotiation skills required.

Education

Education: High School Diploma or equivalent required. Bachelor's degree preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability