Account Manager- Manufacturing

DELMIAWorks; Waltham (MA); On-site; USD 185,000 - 217,000; Full time

Benefits offered by this job

Bonus potential

Medical, dental, vision coverage

401K with company match

Flexible time off

10 paid holidays

Job summary

Dassault Systèmes is seeking a proactive Sales Account Manager to oversee and grow the DELMIAWorks client base. You’ll be the strategic business advisor and account owner, driving software adoption, retention, and expansion across licenses, modules, training, and services.

You’ll manage renewals, upsells, and service engagements, develop growth plans, and build executive relationships to deliver measurable ROI from DELMIAWorks ERP/MES while coordinating with Sales Engineering, Services, Support,

Qualifications

• 5+ years in B2B Account Management, Customer Success, or Software Sales within manufacturing or enterprise software.
• Proven ability to manage relationships, develop account plans, and identify upsell and renewals.
• Strong business and consultative selling skills with multi-level stakeholder engagement.
• Familiarity with manufacturing workflows such as shop floor control and inventory management.
• Excellent communication, presentation, forecasting, and negotiation skills.

Responsibilities

• Manage renewals, upsells, add-on module sales, and service engagements to hit expansion targets.
• Develop account plans to identify growth, protect recurring revenue, and prioritize engagement.
• Build relationships with executives, plant managers, and IT leaders to uncover opportunities.
• Lead consultative conversations to maximize ROI from DELMIAWorks ERP/MES.
• Guide opportunities from discovery through close and monitor account health.
• Travel to customer facilities as needed to deepen relationships and value.

Skills

B2B Account Management

Customer Success

Software Sales

Consultative selling

Forecasting

Strategic negotiation

Job description

As a proactive and results-driven Sales Account Manager, you will oversee and grow the existing DELMIAWorksclient base. You will serve as the primary strategic business advisor, and commercial account owner for assigned manufacturing clients. You will drive software adoption, ensure long-term retention, and identify account expansion opportunities additional user licenses, modules, training, and services. Through proactive account planning and consultative selling, you will help customers align DELMIAWorks solutions with their business goals, while driving revenue growth.

Key Responsibilities

Managing recurring software renewals, contract upsells, add-on module sales, and service engagements to hit expansion targets. Develop account plans to identify growth opportunities, protect reoccurring revenue, and prioritize customer engagement

Establishing strong relationships with key executive stakeholders, plant managers, and IT leaders, to understand business priorities and uncover opportunities to deliver additional value.

Leading consultative customer conversations to help clients maximize ROI from DELMIAWorks Enterprise Resource Planning/Manufacturing Execution (ERP & MES) by aligning software capabilities with their business and production goals. Guide qualified opportunities through the sales process, from discovery through close.

Monitoring account health metrics, usage patterns, and account satisfaction to proactively address risks and identify growth opportunities. Collaborate with internal teams, including Sales Engineering, Services, Support and Product, to address customer needs and drive successful outcomes.

Travel to customer facilities as needed to build relationships, gain firsthand insight into their manufacturing operations and business challenges, and identify opportunities to improve performance and deliver additional value through DELMIAWorks.

Qualifications

5+ years in B2B Account Management, Customer Success, or Software Sales within the manufacturing, ERP/MES or complex enterprise software environments.

Proven ability to manage customer relationships, develop account plans, identify upsell and cross-sell opportunities, and manage renewals and sales opportunities through close.

Strong business and consultative selling skills, with the ability to understand customer challenges, engage stakeholders at multiple levels and connect technology solutions to measurable business outcomes.Familiarity with manufacturing operational workflows e.g., shop floor control, inventory management, quality, supply chain.

Excellent communication, relationship-building, presentation, forecasting, and strategic negotiation skills. Ability to prioritize accounts and collaborate effectively across cross-functional teams.

Ability and willingness to travel to customer locations as required.

Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.

Salary Pay Transparency

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $184500 and $217000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.

An end-to-end ERP System developed with a “shop floor first” focus to help mid-market manufacturers increase efficiency and visibility of performance on the plant floor.

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