Account Manager, Lombardy

RateHawk; United States; Remote; USD 56,000 - 84,000; Full time

Benefits offered by this job

Corporate English school

MyTime Day Off

Hotel/travel discounts

External training support

Job summary

RateHawk, part of Emerging Travel Group, seeks an Account Manager to expand our B2B relationships in Lombardy, Italy. The role combines relationship management with strategic development and requires regular travel.

You will work with travel operators, agencies and OTA partners, analyze performance, report via CRM, and drive API deals while promoting the brand in the travel trade.

Qualifications

• 3+ years in full sales cycle for B2B with focus on business development and account management.
• Fluent in Italian and intermediate English.
• Willing to travel up to 40-50% of time.
• Strong analytical skills with Excel and dashboards.
• Proactive, ambitious, motivated and team-oriented.

Responsibilities

• Expand and consolidate presence in the assigned territory.
• Maintain and develop partner relationships to increase performance.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Provide system training to partners and follow up with new and existing partners.
• Position the brand within the travel trade through presentations and events.
• Address incident issues, ensuring partner support.
• Oversee and ensure accuracy in transaction processing.
• Travel 40-50% of time for meetings and events.
• Provide market and competitive analysis.
• Provide regular reporting through CRM and internal systems.
• Develop and maximize API deals with partners.

Skills

B2B sales

Account management

Data-driven decisions

Excel & dashboards

Italian language

Travel industry knowledge

Tools

CRM software

API knowledge

Job description

RateHawk is part of Emerging Travel Group - a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As an Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

This is a remote vacancy open to candidates residing in Lombardy, Italy.

Job Responsibilities:

• Expand and consolidate presence in the assigned territory;

• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;

• Collaborate with the sales team to identify and grow opportunities within the territory;

• Follow-up with existing and new partners in order to provide system training;

• Position the brand within the travel trade through ongoing product presentations and networking events;

• Address incident issues, ensuring partners support;

• Payments control: oversee and ensure accuracy in transaction processing;

• Spend approximately 40%-50% of your working time on business trips, including meetings with clients, industry events, and other business-related events;

• Provide market & competitive environment analysis;

• Provide regular comprehensive reporting through CRM and internal systems;

• Maximize and develop API deals with the potential and existing partners.

• Relevant Experience. Minimum of 3 years of successful experience in the full sales life cycle with a focus on business development and account management of B2B companies. Experience within the travel, IT, or e-commerce industries would be a plus;

• Language knowledge. Fluent in Italian and Intermediate English;

• Location: Lombardy, Italy

• Travel Requirements. Up to 40%-50% of travel time may be required;

• Car is mandatory for business trips;

• Analytical Skills. Used to data-driven decision-making, metrics-driven and good with numbers, Excel, and dashboards;

• Personal Skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, teamplayer;

• International Mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG's global presence;

• Competence in API technology deals is a plus.

• Flexible schedules and opportunity to work remotely.

• Ambitious and supportive team who love what they do, appreciate each other, and grow together.

• Internal programs for adaptation and training, development of soft skills, and leadership abilities.

• Partial compensation for participating in external training and conferences.

• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.

• Corporate prices on hotels and travel services.

• MyTime Day Off - an extra non-working day without loss of compensation.

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