Account Manager / Inside Sales

Hodell-natco Industries Inc; Blythewood (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with match

Medical, Dental and Vision insurance

Schedule flexibility

Occasional remote work

Paid time off

Professional development assistance

Employee referral program

Job summary

Hodell-Natco Industries Inc. in Blythewood, SC is seeking an Inside Sales Account Manager to support an existing book of business, mine new opportunities, and grow accounts. You will visit customers, coordinate with sales, operations, purchasing and sourcing teams, and maintain proactive communication using our systems.

The role demands customer-first service in a fast-paced environment. Responsibilities include quote entry, order processing, inventory coordination, and collaboration across

Qualifications

• Minimum of 3 years in a customer-facing / support role.
• Prior fastener and account management experience a plus.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office; Excel for data analysis.

Responsibilities

• Provide an exceptional customer experience by prioritizing a customer-first mentality.
• Build strong relationships with customers across all levels.
• Proactively identify customer needs and coordinate with internal teams.
• Enter quotes and sales orders promptly; follow up as required.
• Expedite sales orders and coordinate with purchasing/ops for inventory.
• Act as customer advocate to improve buying experience.
• Utilize monthly inventory trend reports for stock management.
• Meet or exceed annual sales and margin goals for territory.
• Be willing to assist warehouse and other duties as needed.
• Work as part of a team to support organizational goals.

Skills

Time management

Detail orientation

Communication

Active listening

Problem solving

Excel

ERP/MRP systems

Salesforce

P21

Travel readiness

Education

HS Diploma/GED

Associate or Bachelor's degree preferred

Tools

Salesforce

P21

Excel

Job description

Be Part of a Winning Team!If you are committed to exceptional sales and service – supporting and growing existing accounts while developing new business, promoting continuous improvement, utilizing systems for communication and reporting excellence, and you have a passion for fasteners while working in the industrial space, then we are looking for you!At Hodell-Natco Industries (HNI), we specialize in supply chain management and vendor managed services and are growing our team. Work alongside seasoned sales professionals as an inside sales account manager of an existing book of business with an expectation to visit customers, mine new business and grow your account portfolio.Be part of a high volume, fast paced environment where you will work independently to actively meet sales initiatives in cooperation with the sales, operations, purchasing and sourcing teams. Successful account managers are committed to exceptional customer service, proactive account management and sales, clear and frequent communication using system tools, while being proactive in an effort to create success for customers and HNI.RESPONSIBILITIESProvide an Exceptional Customer Experience· Provide an Exceptional Customer Experience by having and promoting a Customer First mentality· Build strong relationships with our Customer base to enhance trust at all levels of the Customer’s organization· Proactively seek Customer needs and translate/communicate them to our organization while coordinating the involvement of all needed company resources· Enter quotes and sales orders in expedient manner, to include follow-up in required timeframe· Expedite sales orders and work with purchasing and operations teams on inbound product requirements· Act as an advocate for our Customers – strive to constantly improve their buying experience with HNI· Proactively utilize monthly inventory trending report to effectively manage inventory· Utilize SalesForce for all aspects of account management· Meet or exceed annual sales and margin goals for territory and branch· Demonstrate consultative-level knowledge of Hodell-Natco product/service offerings· Be willing to assist with warehouse and other support duties on behalf of the customers as opportunities arise.Work constructively as a team member to advance our organization and help elsewhere in the organization when necessary or when asked.REQUIRED SKILLS & ABILITIESSolid time management and organizational skillsCommitment to detail, accuracy, quality, and continuous improvementExcellent verbal and written respectful communication skillsOutstanding listening, problem solving and people skillsWorking knowledge of Microsoft Office with solid Excel skillsAbility to learn, navigate and work with ERP/MRP systems – SalesForce & P21 experience a plusAbility to analyze information, identify issues and seek assistance to resolve situationsAbility to travel to existing and prospective customers places of businessEDUCATION & EXPERIENCEHS Diploma/GED required, Associates or bachelor’s degree in a related field preferred - equivalent work experience consideredMinimum of 3 year related work experience in a customer facing / support positionPrior fastener and account management experience a plusWorking knowledge of Microsoft Office with ability to use Excel for data analysis and reportingIndustrial, manufacturing or distribution experience a plusHS Diploma or GED required, college degree preferredOutstanding communication and interpersonal skillsSuperior time management skillsPHYSICAL REQUIREMENTSCommitment to a drug free workplace - includes screening for THC & participation in random testing programClear 7-year criminal historyProlonged periods sitting at desk and working on computer; using a phoneManual dexterity with the ability to learn to read specification documentsOffice setting with exposure to a warehouse environmentAbility to occasionally lift 25-50 lb boxed materialsOccasional travel to customer locations in personal vehicle - Valid driver’s license, clean driving record, personal vehicle with insurance coverageWork Location: In-office position.Job Type: Full-time; Salary commensurate with experience plus incentive.Benefits:401(k) with matchMedical, Dental and Vision insurance with additional health and welfare benefitsSome schedule flexibility and the ability to occasionally work remotely once proficient in the rolePaid time offProfessional development assistanceEmployee Referral program