Account Manager: Inside Sales & Client Services

PRISMA GRAPHIC LLC; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

PRISMA GRAPHIC LLC in Phoenix is seeking an Account Manager – Inside Sales & Client Services to coordinate orders and support customers through the full order lifecycle. You will work with Sales, Production, Prepress and Shipping to move work through production, manage inventory, review estimates, and maintain accurate job data in Pace.

This role emphasizes organization, communication, and problem solving with Lean process improvements to drive efficient client services and strong customer

Qualifications

• Strong organization, attention to detail, and follow-through.
• Excellent written and verbal communication with customers and internal teams.
• Ability to learn ERP/MIS systems quickly.
• Experience in inside sales, customer service, or account management is a plus.
• Education: High school diploma or equivalent; college degree preferred.

Responsibilities

• Coordinate customer orders and print projects from order entry and job setup through production, fulfillment, and delivery.
• Enter and maintain accurate job information in Pace including specs, schedules, production notes, mailing, and delivery requirements.
• Manage inventory replenishment for assigned customer programs by monitoring inventory and usage, initiating repeat orders, and resolving inventory exceptions.
• Review estimates, artwork, job specifications, and proofs for accuracy and communication changes as needed.
• Monitor work in progress, respond to time-sensitive issues, and proactively address problems that could impact quality or schedule.
• Communicate order status, project updates, and questions with customers, Sales, and internal production teams.
• Partner with Prepress, Digital, Press, Bindery, Fulfillment, Mailing, dokshop, and Shipping to move work through production.
• Submit estimate requests and assist with repeat orders, recurring programs, and customer account support.
• Provide backup and operational support to other Account Managers as needed.
• Identify opportunities to simplify, standardize, and improve Client Services processes using Lean Principles.
• Learn Prisma's customers, systems, and production processes and take on greater account responsibility as your knowledge grows.

Skills

Organization

Attention to detail

Communication

ERP/MIS systems

Excel

Problem-solving

Multitasking

Team collaboration

Inside sales

Education

High school diploma

College degree preferred

Tools

Pace ERP

AI tools (basic)

Job description

PRISMA GRAPHIC LLC in Phoenix is seeking an Account Manager – Inside Sales & Client Services to coordinate orders and support customers through the full order lifecycle. You will work with Sales, Production, Prepress and Shipping to move work through production, manage inventory, review estimates, and maintain accurate job data in Pace.

This role emphasizes organization, communication, and problem solving with Lean process improvements to drive efficient client services and strong customer