Account manager in travel

Emerging Travel Group; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Flexible schedules

Professional development programs

Corporate English courses

Hotel and travel discounts

MyTime Day Off

Job summary

Emerging Travel Group ищет менеджера по работе с аккаунтами. Роль подразумевает развитие отношений с партнёрами в туристическом секторе, обучение и поддержку, презентации бренда и участие в индустриальных событиях.

Кандидат должен обладать свободным владением узбекским языком и уровнем английского B2+ для делового общения, а также опытом в B2B-отношениях и аналитическими навыками. Работа удалённо с гибким графиком и возможностью путешествий.

Qualifications

• Опыт управления B2B-отношениями в туристической индустрии не менее 3 лет.
• Глубокие знания рынка региона/страны и сетей туроператоров/агентств/OTAs.
• Связь на уровне бизнеса: аналитика, данные и принятие решений.
• Умение обучать и поддерживать партнёров, построение долгосрочных отношений.
• Свободное владение узбекским языком; знание английского уровня B2+ для делового общения.

Responsibilities

• Поддержка и развитие отношений с существующими партнёрами (туроператоры, турагенты, OTAs).
• Сотрудничество с отделом продаж для выявления новых возможностей в регионе.
• Проведение обучения системам, внедрение и поддержка партнёров.
• Презентации бренда на индустриальных мероприятиях и сетевые мероприятия.
• Устранение инцидентов и обеспечение высокого уровня поддержки партнеров.
• Контроль платежей и транзакций с партнёрами и их точность.

Skills

Uzbek language

English B2+

Analytical skills

B2B account mgmt

Job description

Описание

RateHawk is part of Emerging Travel Group— a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. As an Account Manager you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

Задачи

• Maintain and develop relationships with existing partners (tour operators, travel agencies, travel management companies, OTAs), aiming to increase their performance and sales;
• Collaborate with the sales team to identify and grow new business opportunities within the assigned territory.
• Provide system training, onboarding, and product support for existing and new partners;
• Position and promote the brand within the travel trade through ongoing product presentations and industry networking events;
• Address and resolve incident issues, ensuring high-quality partner support at all times;
• Oversee and ensure accuracy of payments and transaction processing with partners;
• Provide regular, comprehensive reporting through CRM and internal company systems.

Требования

• Relevant Experience. Minimum of 3 years of successful experience in account management or business development of B2B companies within the travel industry;
• Market Knowledge. In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
• Languages. Fluency in Uzbek; English – Upper-Intermediate (B2) or higher for business communication;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team-player;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence.

Условия

• Flexible schedules and opportunity to work remotely;
• Ambitious and supportive team who love what they do, appreciate each other, and grow together;
• Internal programs for adaptation and training, development of soft skills, and leadership abilities;
• Partial compensation for participating in external training and conferences;
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
• Corporate prices on hotels and travel services;
• MyTime Day Off - an extra non-working day without loss of compensation.