Account Manager I - SaaS GRC Solutions (Hybrid)

Diligent; Washington (District of Columbia); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

medical coverage

dental coverage

vision coverage

401(k) plan that includes a company

flexible work environment

global days of service

comprehensive health benefits

meeting free days

generous time off policy

wellness programs

among others

Job summary

Diligent is seeking an Account Manager I to drive revenue growth across existing and new accounts for all products in the Washington, DC area. You will expand usage of the Diligent One Platform, uncover opportunities, and manage the full sales cycle with a collaborative, customer-focused approach.

You’ll work with stakeholders across product, marketing and customer success to translate business needs into solutions, forecast bookings, and contribute to a fast-paced, growth-oriented culture at

Qualifications

• Technology-related sales or account management experience or GRC experience.
• Ability to build relationships with diverse stakeholders at different levels of the organization.
• Strong communication, presentation and influencing skills.
• A high level of curiosity and empathy with the ability to understand a potential customer's context, issues and pain points.

Responsibilities

• Proactively develops knowledge of Diligent's products, solutions, strategy and business priorities.
• Responsible for prospecting new and existing business within the designated vertical / territory.
• Adopt a 'solutions' selling approach, understanding customer needs and developing solutions through the lens of the Diligent One Platform.
• Create a deep relationship with prospects and customers during interactions by being customer-focused and consistently honoring commitments and connecting the customer to internal commercial stakeholders to foster product growth.
• Develop and execute on account plans to ensure revenue targets, quota and customer business needs are met and collaborates with key stakeholders to drive integrated joint account wins for mutual business growth.
• Coordinates with Sales stakeholders to prioritize actions for multiple assigned accounts based on customer needs, sales generating importance, and account risks.
• Develops specialized business plans for customers that drive business outcomes to generate new business and upsells. Presents business plans to customers to generate new non-qualified opportunities.
• Create feedback loops with product management and product marketing to communicate and relay customer pain points and feedback.
• Effectively manage the end-to-end sales cycle from opportunity to deal close using the Diligent approved sales methodology.
• Effectively utilize sales tools to prospect new leads, schedule initial meetings, increase win rates and generate bookings.
• Accurately maintain CRM records, forecast and report out on projected bookings, deals closed etc. on a regular basis.
• Demonstrates an understanding of the competitor landscape externally, including customers' business strategy and the direction of the industry.

Skills

GRC experience

Relationship building

Communication

Curiosity

Self-motivated

Job description

Diligent is seeking an Account Manager I to drive revenue growth across existing and new accounts for all products in the Washington, DC area. You will expand usage of the Diligent One Platform, uncover opportunities, and manage the full sales cycle with a collaborative, customer-focused approach.

You’ll work with stakeholders across product, marketing and customer success to translate business needs into solutions, forecast bookings, and contribute to a fast-paced, growth-oriented culture at