Account Manager (Hybrid)

Greenwood Industries; Medford (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Company car or monthly car allowance

Medical Coverage (Blue Cross Blue Shei

401(k) with company match

Generous PTO and holidays

Disability insurance

Dental and Vision insurance

Pre-Tax FSA

EAP

Job summary

Greenwood Industries is hiring an Account Manager for the Boston, MA market. You will manage and grow a portfolio of assigned customer accounts, driving repeat revenue through service, repairs, inspections, and small to mid-sized projects.

You will be relationship-driven, execution-focused, and accountable for customer satisfaction and revenue growth within the territory. The role requires 5+ years in sales/account management, with preference for commercial roofing or building envelope

Qualifications

• 5+ years of sales or account management experience in commercial/industrial markets.
• Experience in commercial roofing or building envelope preferred.
• Proven ability to build, manage, and grow client relationships.
• Strong communication, negotiation, and relationship management skills.
• Experience using CRM platforms for pipeline and account management.
• Detail-oriented with strong follow-through and organizational skills.
• Self-motivated, proactive, and able to work independently and within a team environment.
• Comfortable with heights and performing roof assessments as required.
• Willing to travel within territory as needed.

Responsibilities

• Own and manage assigned customer accounts and relationships.
• Develop relationships with property managers, facility managers, owners, and general contractors.
• Serve as the primary point of contact for customers within the assigned territory.
• Cultivate new business opportunities within assigned territory (Cold Calling / Door Knocking).
• Drive repeat business through repairs, inspections, maintenance programs, and small to mid-sized projects.
• Identify, develop, and close upsell and cross-sell opportunities within existing accounts.
• Achieve monthly, quarterly, and annual sales targets.
• Coordinate scheduling, handoffs, and follow-up to deliver a strong customer experience.
• Maintain accurate pipeline, forecasting, activity tracking, and account documentation in the CRM.
• Participate in ongoing sales meetings, training, and professional development.

Skills

Account management

Sales

Relationship management

CRM experience

Negotiation

Communication

Self-motivated

Team collaboration

Field sales

Tools

CRM platforms

Job description

Greenwood Industries is a leading provider of custom-building envelope solutions, including commercial roofing, architectural metal, waterproofing, masonry, maintenance, and historic restoration.

Through our growing family of market-leading specialty contractors, we continue to expand our expertise and regional reach across the Northeast. When you join the Greenwood family of brands, you'll find a culture that puts family and craftsmanship first, while offering a rewarding career and professional growth.

Greenwood is currently hiring an Account Manager for the Boston, MA market. You will manage and grow a portfolio of assigned customer accounts, driving repeat revenue through service, repairs, inspections, and small to mid-sized projects. You will be relationship-driven, execution-focused, and accountable for both customer satisfaction and revenue growth within an assigned territory or account base.

Responsibilities

Account & Relationship Management

• Own and manage assigned customer accounts and relationships
• Develop and maintain strong relationships with property managers, facility managers, owners, and general contractors
• Serve as the primary point of contact for customers within the assigned territory
• Act as a proactive ambassador for Greenwood Industries and its offerings

Revenue Growth & Opportunity Development

• Cultivate new business opportunities within assigned territory (Cold Calling / Door Knocking)
• Drive repeat business through repairs, inspections, maintenance programs, and small to mid-sized projects
• Identify, develop, and close upsell and cross-sell opportunities within existing accounts
• Achieve monthly, quarterly, and annual sales targets
• Generate new opportunities through account management, referrals, networking, and targeted outreach
• Convert expiring GPA’s into paid GPA’s
• Identify opportunities to upsell for safety improvements on site
• Consult with clients to assess existing roof conditions and recommend appropriate repair or service solutions
• Accurately estimate roof repairs and service work in accordance with industry standards and company guidelines
• Work with estimating to develop clear, professional proposals and follow through to close opportunities
• Utilize company cam and other sales tools to document roof conditions and scope work in the field

Internal Coordination & Project Support

• Work closely with operations, service managers, and internal teams to ensure successful project execution
• Coordinate scheduling, handoffs, and follow-up to deliver a strong customer experience
• Assist with collections and receivables for assigned accounts as directed by management

CRM & Process Discipline

• Maintain accurate pipeline, forecasting, activity tracking, and account documentation in the CRM
• Use the CRM daily for account management, proposal development, scheduling, and sales activity tracking
• Follow established sales processes, reporting requirements, and CRM standards

Professional Development & Market Presence

• Participate in ongoing sales meetings, training, and professional development
• Attend associations, manufacturer seminars, conferences, trade shows, chamber of commerce, and marketing events as required to support market presence and industry knowledge
• Organize and execute with sales team on sales blitz’s in assigned territory
• Self-awareness and continuous improvement on individual gaps

Qualifications

• 5+ years of sales or account management experience, preferably in commercial or industrial markets
• Experience in commercial roofing, construction services, or building envelope preferred
• Proven ability to build, manage, and grow client relationships
• Strong communication, negotiation, and relationship management skills
• Comfortable managing multiple accounts, priorities, and deadlines
• Experience using CRM platforms for pipeline and account management
• Detail-oriented with strong follow-through and organizational skills
• Self-motivated, proactive, and able to work independently and within a team environment
• Comfortable with heights and performing roof assessments as required
• Strong work ethic and customer service mindset

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this position.

At Greenwood, our benefits prioritize your health, financial security, and overall well-being

• Base pay $70,000 to $100,000+Commissions
• Account Manager role also comes with a company car or monthly car allowance
• Medical Coverage through Blue Cross Blue Shield with No Deductible
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off – Vacation, Sick, and 10 paid company holidays
• Company-Paid Short-Term and Long-Term Disability Insurance
• Comprehensive Blue Cross Dental and Vision Insurance
• Pre-Tax Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)

The salary and benefits represent what is expected for this role at the time of posting. Compensation offered may be influenced by a variety of factors including work experience, qualifications, industry experience, market and business considerations, and internal equity, among other factors.

Greenwood Industries is an Equal Opportunity Employer. We consider all qualified applicants for employment regardless of race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.