Service & Support Technician

FoodTec Solutions, Inc.; Needham (MA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Pay

Excellent Medical & Dental Insurance

Paid Vacation/Holidays

401k plan, with Profit Sharing

Short Term Disability

Tuition Reimbursement

Job summary

FoodTec Solutions is seeking a Service Analyst in Needham, MA. This full-time role supports onboarding and training of FoodTec customers, guides menu creation, and coordinates software/hardware updates.

You will work with the Professional Services team to handle deployments, live go-lives, and feature optimization, helping restaurants maximize efficiencies and guest experiences.

Qualifications

• 1-3 years in restaurant management or operations (POS experience).
• Experience developing and implementing a restaurant menu.
• Project management experience (1 year).
• HTML knowledge.
• Photoshop experience (preferred).
• Bachelor’s degree in hospitality or technology (preferred).
• Experience in training restaurant staff (a plus).
• Proficient in Microsoft Excel, Word and PowerPoint.

Responsibilities

• Day-to-day contact with new and existing FoodTec customers.
• Communicate with customers through phone calls and e-mails.
• Act as a deployment specialist: plan and execute software and hardware updates, migration and remote maintenance projects.
• Assist with new customers go-live support.
• Train customers on initial and ongoing features of the FoodTec system.
• Assist with upgrades and new features to maximize efficiencies.
• Manage the discovery process for menu implementation.
• Schedule and manage work with the department manager and team.
• Set expectations for project scope and deliverables.
• Contribute to special projects as assigned.

Skills

Restaurant management experience

Project management

Training staff experience

HTML knowledge

Education

Bachelor’s degree in hospitality or technology

Tools

Photoshop

Excel

Word

PowerPoint

Job description

Service & Support Technician

Department: Professional Services

Classification: Non-Exempt

Reports to: Professional Services Manager

Job Posting Date: 11/08/2024

OVERVIEW:

FoodTec Solutions is a premier point-of-sale solution provider in the restaurant and food chain industry. FoodTec Solutions offers a comprehensive transaction-based system that enables restaurant operators to manage all aspects of their business from customer, ordering and delivery management, marketing, and sales management reporting.

FoodTec Solutions is growing and looking for a talented and motivated individual to join our Professional Services Department as a full time Service Analyst. This position is ideal for an organized individual who can work independently and develop within a rapidly growing, fast-paced company. If you are considering a career change from restaurant operations, this is an excellent opportunity to apply your skills, work with leading-edge technology, while continuing to work in the hospitality business.

CORE RESPONSIBILITIES:

The Professional Services team supports new and existing FoodTec customers with on-boarding new customers, continuous training of application functions, and assists customers with managing other key features of FoodTec’s point-of-sale system. As a member of the Professional Services Team, you will be responsible for:

• Day-to-day contact with new and existing FoodTec customers
• Communicate with customers through phone calls and e-mails
• Act as a deployment specialist: plan and execute software and hardware updates, migration and remote maintenance projects tasks for customers’ information systems
• Assist with new customers go-live support
• Work with new customers on the initial and continuous training of new and existing features and functions of the FoodTec system
• Work with customers who inquire about upgrades, new features, and or wanting to leverage email marketing, web ordering, and other key system enhancements to maximize operational efficiencies
• Manage the discovery process for implementing the menu, and menu user interface
• Work closely with the department manager and other team members to schedule, and manage work in a timely manner
• Work with new and existing customers to set proper expectations for project scope and deliverables
• Work on special projects as assigned by manager from time to time

REQUIREMENTS:

• 1-3 years in restaurant management or operations (POS Experience)
• Experience developing and implementing a restaurant menu
• Project management experience (1 year)
• HTML knowledge
• Photoshop experience (preferred)
• Bachelor’s degree in hospitality or technology (preferred)
• Experience in training restaurant staff (a plus)
• Proficient in Microsoft Excel, Word and PowerPoint

COMPREHENSIVE BENEFITS PACKAGE:

• Competitive Pay
• Excellent Medical & Dental Insurance
• Paid Vacation/Holidays
• 401k plan, with Company contributions through Profit Sharing Plan
• Short Term Disability
• Tuition Reimbursement

JOB TYPE:

Full-time

Monday to Friday (9am – 6pm)

In person (Needham, MA)

Remote