Account Manager: High-Volume Growth & Automation

MasterControl; Cottonwood Heights (UT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Medical

401(k) plan with company match

PTO packages that increase with tenure

Schedule flexibility

Company parties and employee recognit

Job summary

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries.

The Account Manager (Small-Tier Specialist) role focuses on managing a large portfolio of small-tier, high-volume customer accounts with scalable, automated strategies to drive adoption and retention. You will work with Regional Account Executives and other teams to expand opportunities across hundreds of accounts.

Qualifications

• Software sales experience required.
• Excellent written communication skills required.
• Workflow design and process documentation proficiency required.
• Ability to understand, implement, create, and communicate SOPs required.
• MS Office proficiency and familiarity with CRM tools required.
• Experience with Salesforce or similar CRM platforms preferred (essential for managing high-volume account data).
• Experience managing high-volume customer bases or portfolios preferred.
• Experience with marketing automation tools or campaigns preferred.
• Knowledge of Life Sciences, Medical Devices, and Manufacturing industries preferred.
• Ability to work independently across a large portfolio required.
• Thriving in fast-paced, high-activity environments preferred.

Responsibilities

• Manage and maintain a large portfolio of small-tier, high-volume accounts (200+).
• Develop scalable account management processes and workflows to efficiently serve a significantly larger book.
• Identify and nurture growth within your assigned book.
• Create and execute automated outreach strategies to maintain engagement at scale.
• Maintain accurate customer account data in contact management software.
• Develop growth strategies for cohorts and high-potential opportunities.
• Forecast and report on pipeline opportunities using contact management software.
• Troubleshoot issues and coordinate resolution with relevant MasterControl departments.
• Collaborate with peers and AEs to identify best practices for high-volume portfolios.
• Participate in campaigns, sales initiatives, and marketing programs as directed by sales management.
• Manage account prioritization based on growth potential, expansion signals, and retention risk.

Skills

Software sales

Marketing experience

Written communication

Workflow design

SOP creation

MS Office

Salesforce

High-volume accounts

Marketing automation

Life Sciences knowledge

Self-management

Fast-paced environment

Tools

Salesforce

MS Office

Job description

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries.

The Account Manager (Small-Tier Specialist) role focuses on managing a large portfolio of small-tier, high-volume customer accounts with scalable, automated strategies to drive adoption and retention. You will work with Regional Account Executives and other teams to expand opportunities across hundreds of accounts.