Senior Account Manager: Growth & Customer Relationships

Cardinal Health; Cheyenne (WY); On-site; USD 57,000 - 82,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Health savings account (HSA)

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking an Account Manager to cultivate and maintain relationships with an assigned set of customers. The role focuses on service, billing inquiries, process improvements, and identifying upsell opportunities to grow income streams from customer relationships.

This field-based position involves quarterly travel to Washington and Colorado, and may require up to 35% travel. The ideal candidate will bridge customer supply chain teams with Cardinal Health teams to ensure flawless

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred.
• 2-4 years of customer management experience, preferred.
• Strong communication skills, preferred.
• Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred.
• Demonstrated ability to work in a fast-paced, collaborative environment, preferred.
• Highly motivated, creative, able to operate effectively within a team, preferred.
• May require up to 35% travel, client onsite visits and adherence to client/facility policies as well as vendor credentialling requirements.

Responsibilities

• Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs.
• Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service.
• Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives.
• Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions.
• Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.
• Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives.
• Track, measure, and report key performance indicators monthly.
• Build and maintain long-term trusted relationships with customer to support retention and growth of the account.

Skills

Customer management

Strong communication

Fast-paced environment

Team player

Education

Bachelor's degree

Tools

MS Office

Job description

Cardinal Health is seeking an Account Manager to cultivate and maintain relationships with an assigned set of customers. The role focuses on service, billing inquiries, process improvements, and identifying upsell opportunities to grow income streams from customer relationships.

This field-based position involves quarterly travel to Washington and Colorado, and may require up to 35% travel. The ideal candidate will bridge customer supply chain teams with Cardinal Health teams to ensure flawless