Account Manager, HCM Solutions & Escalations

Alliance HCM; The Woodlands (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary reflect experience

100% employer-paid medical, dental, &.

401(k) with employer match

Career growth opportunities

Collaborative work culture

Job summary

Alliance HCM in The Woodlands, TX is seeking an experienced Account Manager for a full-time role. You will act as the driving force behind resolving complex client issues, owning escalations, and coordinating resources across departments.

You will collaborate with technical and operational teams, apply your HCM expertise to guide solutions, and keep stakeholders informed from identification to resolution. Join a fast-paced environment with leadership visibility and opportunities for career

Qualifications

• Proven ability to lead cross-functional peers and direct resources.
• Deep hands-on experience with HCM, payroll, or benefits technology.
• Strong project management skills with multiple priorities.
• Clear communication with clients and leadership.

Responsibilities

• Drive resolution of complex client challenges and escalations.
• Coordinate resources across departments to ensure thorough implementations.
• Guide projects from issue identification to final resolution and client satisfaction.

Skills

Cross-functional leadership

HCM technology

Payroll knowledge

Project management

Client communication

Account management

Job description

Alliance HCM in The Woodlands, TX is seeking an experienced Account Manager for a full-time role. You will act as the driving force behind resolving complex client issues, owning escalations, and coordinating resources across departments.

You will collaborate with technical and operational teams, apply your HCM expertise to guide solutions, and keep stakeholders informed from identification to resolution. Join a fast-paced environment with leadership visibility and opportunities for career