Account Manager — Growth & Solutions (Labels & Printing)

Automatic Data Processing, Inc.; Santa Fe Springs (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

Paid Vacation

5 Personal Days

9 Paid Holidays

401K plan

Flexible Spending Account

Life Insurance

Long Term Disability

Employee Assistance Program

Job summary

Steven Label is seeking an Account Manager to build relationships with house and larger accounts, assess satisfaction, and develop plans to retain and grow business. You will communicate our value proposition, explain our product line, and identify solutions to customer problems in a fast-paced manufacturing environment.

Responsibilities include growing accounts, preparing quotes with the estimator, following up on leads, maintaining CRM notes, and forecasting 18-month pipelines.

Qualifications

• Bachelor’s degree preferred but not required.
• Minimum 3 years of sales and customer service experience in manufacturing.
• Systems oriented with ability to learn new systems quickly.
• Excellent customer service, organization and time management skills.
• Forward thinking and solutions oriented.
• Ability to work in a fast-paced environment with minimal supervision.
• Reliable transportation and a valid driver’s license.

Responsibilities

• Build relationships with customers and communicate Steven Label’s value to support objectives.
• Respond to inquiries regarding orders to maximize satisfaction and resolve questions about orders and quotes.
• Grow assigned accounts annually through expansion and new business from leads.
• Review specifications to prepare quotes and present them to customers; follow up to expand parts listed.
• Develop custom solutions to solve customer problems.
• Develop and execute a sales plan for consistent customer outreach (email and phone).
• Facilitate onsite customer meetings as needed.
• Follow up on leads to grow the account assignment.
• Work with CRM, add sales notes and develop an 18-month pipeline by customer.
• Create and maintain forecasts for assigned accounts using feedback and trends.
• Travel to customers is estimated at 20-30%.
• Foster a positive and collaborative team environment.
• Maintain regular and predictable attendance.

Skills

Customer service

Sales experience

Relationship building

Time management

Communication

Education

Bachelor’s degree in Business Administration, Marketing, Sales, or related field

Tools

CRM

Job description

Steven Label is seeking an Account Manager to build relationships with house and larger accounts, assess satisfaction, and develop plans to retain and grow business. You will communicate our value proposition, explain our product line, and identify solutions to customer problems in a fast-paced manufacturing environment.

Responsibilities include growing accounts, preparing quotes with the estimator, following up on leads, maintaining CRM notes, and forecasting 18-month pipelines.