Account Manager: Growth & Retention (Remote-Friendly)

Adsalarm; Colorado Springs (CO); On-site; USD 43,200 - 52,800; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Flexible Work-from-Home Opportunities

Company-Provided Laptop

Job summary

Alarm Detection Systems (ADS) is seeking an Account Manager to grow our Colorado Springs customer portfolio, focusing on retention and identifying growth opportunities. You will work directly with existing customers, support account growth and retention, and develop the skills needed to advance into an Outside Sales Representative position.

You will build strong relationships with customers and key decision-makers, coordinate with Sales and Service teams, and travel within your territory to meet

Qualifications

• Bachelor’s degree in Business, Marketing, Sales, or related field.
• Experience in account management, sales, customer service, or business development.
• Experience in security, alarm, technology, or related industries a plus.
• Bilingual skills are a plus.

Responsibilities

• Manage and grow an assigned portfolio of customer accounts.
• Build relationships with customers and key decision-makers.
• Identify opportunities for upgrades, referrals, and account growth.
• Collaborate with Outside Sales Representatives to develop opportunities.
• Proactive outreach via phone, virtual, and in-person interactions.
• Address customer concerns and recommend solutions for satisfaction.
• Maintain accurate customer records in CRM.
• Partner with Sales, Operations, Installation, and Customer Service teams to deliver a great experience.
• Travel within territory to meet customers and prospects.
• Develop skills to advance into Outside Sales Representative role.

Skills

Relationship-building

Communication

Customer focus

Organizational skills

Problem-solving

Multitasking

Education

Bachelor’s degree in Business/Marketing/Sales

Tools

CRM software

Job description

Alarm Detection Systems (ADS) is seeking an Account Manager to grow our Colorado Springs customer portfolio, focusing on retention and identifying growth opportunities. You will work directly with existing customers, support account growth and retention, and develop the skills needed to advance into an Outside Sales Representative position.

You will build strong relationships with customers and key decision-makers, coordinate with Sales and Service teams, and travel within your territory to meet