Account Manager | Growth & Customer Service

Rent-A-Center; Joplin (MO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

FSA/HSA

Voluntary insurance

Job summary

Rent-A-Center in Joplin, MO is seeking an Account Manager to oversee a portfolio of rental accounts, deliver outstanding customer service, drive account performance, complete deliveries and pickups, and maintain store standards.

This role offers strong internal advancement potential, as 99% of Store Managers, District Managers, and Regional VPs began in the Account Manager position, highlighting growth from within the RAC team.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards
• Maintain account health and secure payment commitments utilizing account management tools
• Complete assigned routes for deliveries, pickups, and account follow-ups
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes
• Contribute to sales growth and generate new rental agreements
• Safely transport, install, and handle merchandise
• Maintain showroom standards and company vehicles
• Adhere to all company safety and operational guidelines

Skills

Communication

Customer service

Driving

Education

High school diploma or equivalent

Job description

Rent-A-Center in Joplin, MO is seeking an Account Manager to oversee a portfolio of rental accounts, deliver outstanding customer service, drive account performance, complete deliveries and pickups, and maintain store standards.

This role offers strong internal advancement potential, as 99% of Store Managers, District Managers, and Regional VPs began in the Account Manager position, highlighting growth from within the RAC team.