Account Manager: Grow Accounts, Deliver & Delight Customers

Rent A Center; Cleveland (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

HSA/FSA

Job summary

Rent-A-Center is seeking an Account Manager to manage rental accounts, deliver exceptional service, and drive sales growth. You will complete deliveries and pickups, maintain relationships, and promote the RAC mission in-store, on-site, and in customers' homes.

The role emphasizes strong communication, reliability, and the ability to lift, drive a box truck, and work a full-time schedule Monday–Saturday with Sundays off and one weekday off.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver's license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Customer service

Communication

Driver's license

Education

High school diploma or equivalent

Job description

Rent-A-Center is seeking an Account Manager to manage rental accounts, deliver exceptional service, and drive sales growth. You will complete deliveries and pickups, maintain relationships, and promote the RAC mission in-store, on-site, and in customers' homes.

The role emphasizes strong communication, reliability, and the ability to lift, drive a box truck, and work a full-time schedule Monday–Saturday with Sundays off and one weekday off.