Account Manager-Group Benefits

The Standard; Vermont; On-site; USD 70,000 - 110,000; Full time

Job summary

The Standard in the United States is seeking an account management professional to service key policyholders and producers. You will build strong relationships through site visits, proactive communication, and skilled negotiation, bridging clients and the home office.

You will develop renewal strategies, promote better contracts, and lead efforts to retain high-value accounts across assigned regions.

Responsibilities

• Develop and manage primary relationships with key policyholders and producers via on-site visits, negotiation, and timely communication.
• Understand client concerns and act as liaison between home office and customers to drive plan improvements and fix admin issues.
• Organize face-to-face renewal visits to review claims and contracts; suggest coverage or contract changes to improve experience and rates.
• Collaborate with the sales rep and underwriter to monitor renewals and present customized strategies to retain accounts.

Job description

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

As the primary point of contact for key policyholders and producers, you’ll build strong relationships through regular site visits, proactive communication, and skilled negotiation. Assigned groups will include cases with 500-4999 lives, you will act as the bridge between clients and the home office, you’ll tackle concerns, drive improvements, and resolve issues efficiently. Before each renewal, you’ll meet face-to-face with clients to review claims and contracts, recommend changes, and steer the amendment process.

Collaborating with sales and underwriting, you’ll craft tailored renewal strategies, negotiate rates, and identify opportunities to boost profitability and retention. You’ll promote additional coverage options, manage proposal reviews and presentations, and lead the acquisition and setup of large accounts. From facilitating enrollment and benefit fairs to mentoring your team, you’ll make an impact at every step.

You will be supporting our business growth, profitability, and retention of clients in your region by developing and maintaining an effective account management strategy for assigned accounts within our Employee Benefits Sales and Service office.

*You must reside in one of the listed states to qualify for this role:

New Jersey

Pennsylvania

Delaware

Connecticut

Vermont

Massachusetts

• Develop and manage effective primary relationships with key policyholders and producers through frequent on-site visits, professional negotiation, responsive communication, problem resolution and meeting customer expectations.
• Work with clients to understand their concerns and needs and act as liaison between home office departments and the customers to initiate plan improvements and resolve administrative inconsistencies.
• Prior to each renewal, organize a face-to-face visit with key identified clients to present an analysis of claims experience and/or review the adequacy of the contract to recommend coverage or contractual changes to appropriately affect their experience and/or rates. When changes are requested, manage the amendment process for assigned accounts.
• In partnership with the assigned sales rep and underwriter, monitor renewal activity and prepare to present renewals with a customized strategy to retain the account