Employee Benefits Account Manager

Vantage Financial Group, Inc.; Independence Township (OH); On-site; USD 55,000 - 80,000; Full time

Job summary

Vantage Financial Group, Inc. seeks an Employee Benefits Account Manager to act as the primary service contact for a routine to moderate client portfolio. You will prepare analyses for client meetings, negotiate with carriers, and coordinate renewal options while maintaining strong client relationships.

The role requires on-site client engagement, in-depth knowledge of health and ancillary plans, and proficiency with CRM systems. Travel up to 25% is expected as needed.

Qualifications

• High school diploma or GED; a four-year degree is preferred.
• Minimum 3–5 years of client service experience, preferably in group benefit insurance.
• Willingness to travel locally up to 25% of the time.
• Strong computer literacy; proficient in MS Excel and PowerPoint.
• Must hold life and health insurance license or obtain within 30 days, keeping it current with CE requirements.
• Ability to prioritize, manage workflow independently and meet deadlines.
• Demonstrates proactive communication, teamwork, adaptability, and professional demeanor.
• Keeps up with industry knowledge, product changes, and regulatory requirements.

Responsibilities

• Serve as the main service contact for a routine to moderate client book.
• Prepare analyses for client meetings (post renewal, mid-year, pre-renewal, renewal).
• Negotiate and market coverage with carriers for new business quotes and renewals.
• Maintain detailed understanding of health and ancillary plan designs, billing, and claims processes.
• Use CRM and carrier portals to manage client data and communications.
• Attend client meetings on site and prepare agendas, reports, and calendars.
• Update CRM and case files; escalate issues to Account Executives as needed.
• Assist in reviews of claims and resolution of client issues.
• Prepare client communication materials about renewals and changes.

Skills

Client service

Negotiation

CRM knowledge

MS Excel

MS PowerPoint

Travel up to 25%

Communication skills

Problem solving

Life & health license

Education

High school diploma

Bachelor's degree preferred

Tools

CRM systems

Carrier portals

MS Office

Job description

The Employee Benefits Account Manager serves as the main service contact for an assigned routine to moderate book of business with a focus on small to mid-size clients.

• Prepare analyses, in accordance with client service calendar financial meetings (e.g. post renewal, mid-year, pre-renewal, renewal). Analyses may include but are not limited to; market review analysis, rate and contribution analysis, benchmarking
• Serve as primary contact with insurance carriers for negotiating and marketing coverage for new business quotes and renewals, including: requesting quotes, evaluating & spreadsheeting options, negotiating rates and benefit features and, preparing renewal or new plan options with executive summary.
• Detailed understanding of health and ancillary benefit plan designs, billing and claims resolution procedures.
• Working knowledge in CRM and all carrier employer and broker portals
• Responsible for acting as the primary service contact between clients and insurance carriers and retaining clients through customer service which includes open and clear communication channels with clients, producers and internal partners. Ensure accurate and timely responses occur between all parties.
• Inform Account Executives and Producers of escalated service issues
• Install new group insurance contracts for existing clients or new clients effectively utilizing resources to match client needs.
• Expected to attend client meetings on site at their location(s).
• Assisting in the reviewing of claims and managing the client issues around claims handling.
• As needed, preparation of materials needed for client meetings including but not limited to agendas, reports, calendars, etc.
• Develop employee memorandum drafts for client to communicate the following; annual renewal changes, enrollment procedures, miscellaneous benefit changes and/or clarifications.
• Follow system and Account Manager workflow
• Submit the appropriate notification forms to the commission department
• Update CRM on an ongoing basis and create and maintain case files that include all critical client information based on implemented workflows.
• Other duties as assigned

Qualifications Required:

• High school diploma/GED (four-year degree preferred)
• Minimum three to five years of client service experience, preferably in group benefit insurance
• Able and willing to travel locally up to 25% of the time
• High level of computer literacy including working knowledge of Microsoft Windows applications and MS Office specifically Microsoft Excel and PowerPoint
• Must currently hold life and health insurance license (or must obtain within first 30 days of employment) and retain license by meeting continuing education requirements
• Sets priorities and manages work flow independently to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances, professional demeanor, sensitive to client needs, self-motivated, creative and innovative.
• Strong ability to problem solve, make independent decisions with minimal oversight, set and meet deadlines, communicate, negotiate, work under pressure, organize, prioritize, manage multiple tasks and operate in a fast-paced environment.
• Keep informed and further industry education, new product knowledge, legislation, coverages and technology to continuously improve knowledge and performance with the ability to articulate and educate those around them.

U.S. Eligibility Requirements:

• Must be 18 years of age or older
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation