Account Manager, Freight Logistics — Shipments & Service

C5 Ranch Logistics; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

C5 Ranch Logistics is seeking an Account Manager to own day-to-day relationships with shipper accounts across the U.S. You will ensure loads are covered, moved, and invoiced accurately, working with Carrier Sales, Business Development, and Accounting.

You will manage orders in the TMS, coordinate with carriers, and resolve service issues while meeting SLAs and contributing to growth and profitability.

Qualifications

• Excellent written and verbal communication; comfortable on the phone all day.
• Strong attention to detail in order entry and documentation.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-first mindset and strong problem-solving initiative.

Responsibilities

• Serve as the primary contact for an assigned book of shipper accounts.
• Enter and manage orders in our TMS with complete, accurate load details.
• Partner with Carrier Sales to cover loads with qualified carriers at rates meeting targets.
• Schedule appointments and track shipments from tender through delivery.
• Own service exceptions from first alert to resolution.
• Meet or exceed customer SLAs and KPIs, including on-time performance and tracking.
• Quote spot freight for existing accounts within pricing guidelines.
• Close out every load with documentation to support billing.
• Identify opportunities to grow volume and add lanes with existing customers.

Skills

Communication

Attention to detail

Multitasking

Customer focus

Tools

TMS platforms

Load boards

Tracking tools

Microsoft Office

Job description

C5 Ranch Logistics is seeking an Account Manager to own day-to-day relationships with shipper accounts across the U.S. You will ensure loads are covered, moved, and invoiced accurately, working with Carrier Sales, Business Development, and Accounting.

You will manage orders in the TMS, coordinate with carriers, and resolve service issues while meeting SLAs and contributing to growth and profitability.