Account Manager

Design Works Landscaping; Hudson (NH); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Profit sharing

Health insurance

Dental insurance

Vision insurance

401k with company matching

Paid time off

Parental leave

Education & development

Growth opportunities

Relaxed work environment

Job summary

Design Works Landscaping, a Hudson, NH based landscape management firm, seeks a Residential Account Manager to nurture client relationships, drive retention, and upsell services across seasonal offerings including snow management. Prior landscaping background is not required if strong account-management and sales experience exist.

You will manage renewals, pricing discussions, and coordinate field crews, with ample opportunities for professional growth in a collaborative team environment.

Qualifications

• Experience in sales, account management, property management, or a related customer facing role required.
• Degree or associate degree in management or related field preferred.
• Experience with LMN software preferred.

Responsibilities

• Serve as the primary contact for residential accounts.
• Manage annual contract renewals, pricing discussions, and re-signings.
• Identify and upsell additional services through inspections and client education.
• Coordinate scheduling with managers and leadership.
• Dispatch snow crews and oversee service execution during storms.
• Step into the field to support operations when needed.

Skills

Sales / Account management

Communication

Organization

Problem solving

Snow removal operations

Education

Degree or associate degree in management or related field

Tools

LMN software

Job description

Design Works Landscaping is a full-service landscape management company based in Hudson, New Hampshire, serving residential and commercial properties throughout Southern New Hampshire. Since 2006, we have built a reputation for consistent results, clear communication, and high-quality workmanship across every service we provide.

Our team delivers recurring landscape maintenance, landscape construction, design, and snow and ice management with a structured, professional approach. We operate with defined systems, strong leadership, and a focus on long term property care, allowing us to scale while maintaining the level of service our clients expect.

As our company continues to grow, we are expanding our leadership team to support an increasing portfolio of residential accounts and a growing field staff.

Position Overview

This role combines account management, sales, and seasonal snow management. The Residential Account Manager is responsible for maintaining strong relationships with residential clients, increasing retention, identifying upsell opportunities, and ensuring high quality service delivery year round.

We are open to applicants who may not have a strong landscaping background but have strong experience in account management and sales.

Key Responsibilities

• Serve as the primary point of contact for residential accounts
• Build long term client relationships through regular communication and site visits
• Manage annual contract renewals, pricing discussions, and re signings
• Identify and sell additional services through property inspections and client education
• Follow company estimating and approval processes for upsells and enhancements
• Create daily route lists and schedules for residential maintenance crews
• Monitor service quality and provide feedback to field staff
• Coordinate scheduling with managers and leadership
• Manage a small snow region in Southern New Hampshire
• Dispatch snow crews and oversee service execution during storms
• Communicate with customers during snow events via phone and text
• Coordinate ice management and service documentation
• Step into the field to help if needed

Qualifications

• Experience in sales, account management, property management, or a related customer facing role required
• Previous landscaping or construction experience is a plus but not required
• Comfortable working in and supporting snow removal operations required
• Snow removal experience preferred
• Strong communication, organization, and problem solving skills
• Ability to manage multiple priorities in a fast paced environment
• Experience with LMN software preferred but not required
• Degree or associate degree in management or related field preferred

Compensation and Benefits

• Salary range $80,000 to $100,000 per year
• Profit sharing bonuses three times per year
• Health, dental, and vision insurance
• 401k with company matching
• Generous paid time off
• Parental leave
• Education and career development opportunities
• Relaxed, trust based work environment with room for growth

Why Join Design Works Landscaping

This role is built for long term success. You will have support from experienced managers, clear systems, and a collaborative team environment. We invest in our people and trust them to do great work, giving you autonomy while ensuring you are never on your own.

You will have the opportunity to make a direct impact on customer satisfaction, retention, and company growth while building a meaningful career.