Account Manager (Facility Solutions Manager) - B2B

City Wide; Chester (Delaware County); On-site; USD 55,000 - 95,000; Full time

Job summary

Join a forward-thinking company as a Facility Solutions Manager, where you will lead client relationships and drive sales in a dynamic environment. This role offers the opportunity to manage operations, negotiate contracts, and ensure exceptional service delivery. With a focus on client satisfaction, you will develop long-term partnerships and oversee a dedicated team. The position comes with competitive compensation, including uncapped commission and bonuses, alongside generous benefits such as a car allowance and retirement matching. If you thrive in a fast-paced setting and are passionate about client success, this is the perfect opportunity for you.

Benefits

Uncapped Commission

Quarterly Bonuses

Phone Allowance

Car Allowance

Gas Card

Retirement Benefits with Company Match

Health Benefits

Qualifications

• 5+ years of management experience in operations and account management.
• Proficient in CRM and Microsoft Office Suite.

Responsibilities

• Manage client relationships and ensure high client satisfaction.
• Negotiate contracts and manage Contractor relationships.
• Develop sales strategies and oversee service delivery.

Skills

Account Management

Sales Strategies

Communication Skills

Problem-Solving Skills

Relationship Building

Education

Bachelor's Degree or Equivalent Experience

Tools

Microsoft Office Suite

Customer Relationship Management (CRM)

Job description

Service Area: Chester County and Surrounding Areas.

Portfolio of Business is already established

B2B Account Manager and Sales Experience Required

The Facility Solutions Manager (FSM) is responsible for the business operations of an assigned client contracted service area. The FSM’s primary responsibility is to represent our clients. This position provides field support including sales within current accounts, support with starting new clients, inspections of Contractor performance to ensure it meets customer standards, troubleshooting, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include Contractor recruitment, negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Responsibilities:

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Generate additional sales within current client base to help ensure clients' facilities are up to City Wide standards.
• Support existing clients, formulating sales strategies, and communicating product value to clients.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including interviewing and hiring, negotiating pricing and other contract terms, managing agreements, developing service specifications, client compliance, verifying Contractor compliance, and removing/replacing Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Ensure adequate (internal and external) staffing needs to service clients.
• Promote the sale of, procure and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or management).
• Promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, exhibit A’s, adding extra charges, NM routing, etc.
• Update and keep current all Building Information Sheets (BIS), Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• Communicate client survey responses to all operational partners.
• Develop and implement a plan with Supervisor and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients’ scope of work.
• Responsible for promoting and driving cross-selling opportunities with the sales team and driving non-janitorial services.
• Participate in all new client starts for the duration of the new start.
• Ensure building inspections are completed, followed up with, and all client data is maintained in CRM.

Minimum Requirements:

• 5+ years management experience with operations and account management.
• Ability to work in a fast-paced environment and travel from Account to Account with reliable transportation.
• Proficient with Microsoft Office Suite.
• Working knowledge of Customer Relation Management (CRM).
• Prior experience developing and managing departmental budgets.
• Ability to effectively build relationships with customers and co-workers.
• Excellent communication skills (written and verbal) and ability to influence others.
• Effective problem-solving and decision-making skills.
• Ability to effectively coach and lead others.

Compensation and Benefits:

• City Wide offers an overly competitive salary, including uncapped commission and quarterly bonuses.
• Ability to sell extra services to enhance compensation based on over 20 plus services we provide.
• Phone and Car allowance.
• Gas Card.
• Retirement Benefits with Company 3% Match.
• Health Benefits.