Account Manager (EZ Facility)

EZFacility; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to join their remote team. In this pivotal role, you will build and manage client relationships, ensuring satisfaction and retention through excellent communication and problem-solving skills. This innovative firm offers a collaborative environment where your contributions will directly impact small businesses' success in the sports and fitness sector. If you are passionate about customer success and thrive in a fast-paced setting, this opportunity is perfect for you. Join a team that values innovation and continuous learning while making a difference in the industry.

Qualifications

• 2+ years of experience in account management or customer success.
• Strong understanding of Salesforce processes and SaaS industry.

Responsibilities

• Manage customer relationships to ensure satisfaction and retention.
• Develop account strategies to achieve revenue and renewal goals.

Skills

Customer Relationship Management

Communication Skills

Problem-Solving Skills

Organizational Skills

Salesforce Knowledge

Education

Bachelor’s Degree in Business or Related Field

Tools

Salesforce

Job description

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Company
Since 2003, EZFacility, a division of Jonas Software, has been a leader in scheduling, management, and membership solutions for sports, health, and fitness facilities around the world. Our software-as-a-service (SaaS) offerings enable companies to simplify and streamline their operations, improve the efficiency of their staff, and increase their bottom line.

Job Description:
Account Manager
EZFacility
REMOTE USA

Company
Since 2003, EZFacility, a division of Jonas Software, has been a leader in scheduling, management, and membership solutions for sports, health, and fitness facilities around the world. Our SaaS offerings help simplify operations, improve staff efficiency, and boost profitability.

EZFacility is headquartered in Woodbury, NY, with sales and support offices in Canada, England, Holland, and Australia. Our vision is to be the global leader in Scheduling, Management, and Membership SaaS solutions, recognized for technology, innovation, quality, and customer service in the sports, health, and fitness industry.

How We Work
We operate with full throttle in a collaborative environment, valuing smart risks, solutions, and continuous learning to better serve our customers and their well-being.

What You’ll Do
Build and manage an assigned book of business, focusing on customer relationships, retention, and satisfaction. This involves high interaction over phone, email, and chat, requiring strong communication skills.

• Develop and update account strategies to meet relationship, revenue, and renewal goals.
• Establish trusted advisor relationships with clients and demonstrate ongoing value of our products and services.
• Communicate regularly with key decision makers using a consultative approach.
• Utilize internal resources to ensure clients optimize their use of EZFacility’s services.
• Make outbound calls to nurture customer relationships and foster advocacy.
• Respond professionally to emails and chats, using proper grammar and templates as appropriate.
• Identify and overcome customer objections, assess technical issues, and manage escalations.
• Collaborate with Customer Service to ensure customer success and responsiveness.
• Educate and coach customers on best practices.
• Achieve 100% account retention, ensuring no cancellations.

Who You Are
You are passionate about helping small businesses succeed, detail-oriented, and committed to excellent customer experiences. You are a good listener, diplomatic, proactive, and motivated to improve and innovate based on customer feedback.

• Bachelor’s degree or equivalent experience in account management, customer success, or related field.
• At least two years of relevant experience, preferably in SaaS.
• Strong knowledge of Salesforce processes.
• Experience in the sports and fitness software industry is a plus.

How You’ll Do It
Possess excellent organizational, analytical, and problem-solving skills. Be process-oriented, focused on efficiency, and a team player with strong communication and presentation skills.

Business Unit: EZ Facility - USA

Scheduled Weekly Hours: 40

Number of Openings: 2

Worker Type: Regular