Remote Facility Maintenance Customer Service Account Manager

Allied National Services; Philadelphia (Philadelphia County); Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Facility Maintenance Customer Service Account Manager to join their remote team. This role is pivotal in ensuring clients receive top-tier service in facility maintenance, from HVAC to plumbing. You'll be the primary point of contact, leveraging your expertise to address inquiries and oversee service requests. With a focus on building strong client relationships, you'll monitor service performance and suggest improvements. This innovative firm offers a flexible, remote working environment and opportunities for professional growth, making it an exciting opportunity for those passionate about customer service in facility maintenance.

Benefits

Competitive Salary

Flexible Working Environment

Opportunities for Growth

Professional Development

Supportive Team Culture

Qualifications

• Experience in facility maintenance operations including HVAC, plumbing, and electrical.
• Proven customer service or account management experience in facility maintenance.

Responsibilities

• Cultivate strong relationships with clients and ensure satisfaction.
• Coordinate maintenance services and troubleshoot customer issues.

Skills

Facility Maintenance Operations

Customer Service

HVAC

Plumbing

Electrical Repairs

Problem-Solving

Organizational Skills

Communication Skills

Tools

Maintenance Management Software

CRM Tools

Job description

At Allied National Services, we specialize in delivering reliable, high-quality facility maintenance solutions to a diverse range of clients. Our mission is to provide exceptional service while maintaining the highest standards of operational excellence for the facilities we support. We are committed to creating seamless experiences for our clients and are looking for a dedicated Facility Maintenance Customer Service Account Manager to join our remote team. The ideal candidate will have experience in facility maintenance and a passion for providing top-tier customer service.



Job Description:



As a Facility Maintenance Customer Service Account Manager at Allied National Services, you will be the primary point of contact for our clients, ensuring that their facility maintenance needs are met with efficiency and care. You will leverage your facility maintenance expertise to address client inquiries, schedule and oversee service requests, and ensure that every facility is running at its best. This role is fully remote, allowing you to manage accounts, coordinate services, and provide solutions from anywhere.



Key Responsibilities:

• Cultivate strong, lasting relationships with clients, ensuring their satisfaction with our facility maintenance services.


• Respond promptly and professionally to client inquiries and service requests related to facility maintenance.


• Coordinate maintenance services such as floor care, janitorial, HVAC, plumbing, electrical, and general repairs, ensuring timely and efficient execution.


• Troubleshoot and resolve customer issues with empathy, offering solutions and alternative options as needed.


• Collaborate with internal teams and vendors to ensure seamless service delivery, meeting client expectations and quality standards.


• Maintain accurate records of service requests, repairs, and communications within our systems.


• Monitor service performance, track client feedback, and suggest improvements to enhance customer satisfaction.


• Provide expert guidance to clients on facility maintenance best practices and preventative care.


• Act as an advocate for the client's needs within the company, ensuring all projects are completed on time and within budget.

Qualifications:

• Facility Maintenance Experience is required. A strong understanding of facility maintenance operations-including HVAC, electrical, plumbing, and general repairs-is essential.


• Proven experience in customer service or account management, preferably in the facility maintenance industry.


• Excellent written and verbal communication skills, with the ability to explain complex concepts in a clear and approachable way.


• Strong organizational skills and the ability to manage multiple client accounts simultaneously.


• Ability to work independently and proactively in a remote environment.


• Demonstrated problem-solving skills, with a focus on providing empathetic and customer-centered solutions.


• Experience using maintenance management software or CRM tools is a plus.


• High attention to detail and the ability to prioritize tasks effectively.

What We Offer:

• Competitive salary and benefits package.


• Flexible, remote working environment.


• Opportunities for growth and career advancement within Allied National Services.


• A collaborative and supportive team culture focused on your success.


• Professional development and training to expand your expertise in the facility maintenance field.

How to Apply:

If you have the experience and passion for delivering exceptional facility maintenance customer service, we would love to hear from you. Please submit your resume along with a cover letter detailing your experience and why you're an ideal fit for this position at Allied National Services.