Sr Account Manager, EMEA

Customer.io; United States; Remote; USD 152,000 - 212,000; Full time

Benefits offered by this job

100% medical/dental/vision coverage (+

16 weeks paid parental leave

Unlimited PTO

Remote work stipends

Professional development budget

Job summary

Customer.io is seeking a Senior Account Manager to own a portfolio across mid-market and enterprise accounts in the UK and Ireland. You will drive renewals, identify expansion opportunities, and cultivate multi-layered relationships to fuel customer growth.

This revenue-focused role calls for strategic thinking and cross-functional collaboration with CS and Sales teams. You will forecast renewals and expansions, articulate ROI, and partner with Legal and Finance on complex deals.

Qualifications

• 3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number
• Experience managing $5m ARR, predominantly in the MM space
• Proven ability to grow customer spend through adoption and value articulation
• A forecasting methodology you can explain clearly with logical reasoning
• Comfortable pulling usage data, health scores, and building dashboards
• Strong communicator with both technical and non-technical stakeholders
• Based in the UK or Ireland

Responsibilities

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
• Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI
• Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
• Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
• Partner closely with Customer Success on account health and with Sales on expansion deals
• Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

Skills

Revenue ownership

SaaS sales

Forecasting

Relationship management

Cross-functional collaboration

Data-driven decisions

Job description

Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Matt Lane, Manager of Account Management at Customer.io , and I'm looking for a Senior Account Manager to join our EMEA team. This is a revenue ownership role - you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.

This role is open to candidates based in the UK or Ireland only.

What we value

• Commercial ownership - you treat your book of business like it's yours, because it is
• Forecasting discipline and data-driven decision-making, not gut feel
• Multi-threaded relationships - you build trust across the org, not just with one champion
• Expansion through value, not feature gates or mechanical levers
• Close partnership with Customer Success - you see CS as a collaborator, not a handoff

What you'll do

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts - renewals, expansion, and churn mitigation
• Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
• Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
• Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
• Partner closely with Customer Success on account health and with Sales on expansion deals
• Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

What we're looking for

• 3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
• Experience managing $5m ARR, predominantly in the MM space
• Proven ability to grow customer spend outside of overages or true-ups - genuine expansion through adoption and value articulation
• A forecasting methodology you can walk through clearly - it doesn't need to be a named framework, just logic you own
• Comfortable pulling usage data, tracking health scores, and building your own dashboards
• Strong communicator - clear and persuasive with both technical and non-technical stakeholders
• Based in the UK or Ireland

We believe in transparency. Starting salary for this role is $151,700k - $212,00k OTE USD(or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

As set forth in Customer.io's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.