Account Manager, EMEA

Portland Seed Fund; United States; Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

16 weeks parental leave

Unlimited PTO

Remote work stipend

Professional development budget

Job summary

Customer.io is seeking an Account Manager to join our EMEA team. You will own a portfolio of mid-market and enterprise accounts, driving renewals, expansion, and churn mitigation. This revenue ownership role requires building multi-threaded relationships and collaborating with Success and Sales to move deals forward.

Ideal candidates have 3+ years in account management or SaaS with $5m ARR experience, and a data-driven forecasting approach. UK or Ireland-based applicants only.

Qualifications

• 3+ years in Account Management or SaaS with revenue ownership.
• Experience managing $5m ARR, MM space.
• Proven ability to grow customer spend through adoption and value.
• A clear forecasting method and logic you own.
• Comfort with usage data, health scores, and dashboards.

Responsibilities

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts.
• Drive growth by helping customers adopt Customer.io strategically and articulate ROI.
• Forecast renewal and expansion pipeline with a repeatable methodology.
• Build multi-threaded relationships from operators to VPs as a trusted advisor.
• Partner with Customer Success on account health and with Sales on expansion deals.
• Engage Legal and Finance on complex renewals and move deals forward.

Skills

Account management

SaaS sales

Forecasting

Data-driven decisions

Tools

CRM

Dashboards

Job description

Hi, I'm Matt Lane, Manager of Account Management at Customer.io , and I'm looking for an Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.

This role is open to candidates based in the UK or Ireland only.

What we value

• Commercial ownership — you treat your book of business like it's yours, because it is
• Forecasting discipline and data-driven decision-making, not gut feel
• Multi-threaded relationships — you build trust across the org, not just with one champion
• Expansion through value, not feature gates or mechanical levers
• Close partnership with Customer Success — you see CS as a collaborator, not a handoff

What you'll do

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
• Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
• Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
• Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
• Partner closely with Customer Success on account health and with Sales on expansion deals
• Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

What we're looking for

• 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
• Experience managing $5m ARR, predominantly in the MM space
• Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
• A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
• Comfortable pulling usage data, tracking health scores, and building your own dashboards
• Strong communicator — clear and persuasive with both technical and non-technical stakeholders
• Based in the UK or Ireland

We believe in transparency. Starting salary for this role is $80,500 base + $34,500 variable = $115,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read —