Sr Account Manager, AMER

Portland Seed Fund; United States; Remote; USD 152,000 - 212,000; Full time

Benefits offered by this job

Parental leave (16 weeks) — paid

Unlimited PTO

Remote work stipend

Wellness stipend

Professional development budget

Comprehensive health insurance

Job summary

Customer.io is seeking a Senior Account Manager to join the AMER team. You will manage a portfolio of mid-market and enterprise accounts, own renewals and expansions, and act as a trusted commercial voice across the organization.

Based in the United States, you will forecast renewals, identify expansion opportunities, collaborate with Customer Success and Sales, and engage Legal and Finance on complex deals. We offer a transparent process, comprehensive benefits, and a path to growth.

Qualifications

• 5+ years in a Sr Account Management or related SaaS role with revenue ownership.
• Experience managing $5m ARR, MM space.
• Proven ability to grow customer spend through adoption and value articulation.
• A forecasting methodology you can walk through clearly.
• Strong communicator with both technical and non-technical stakeholders.
• Based in AMER.

Responsibilities

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation.
• Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly.
• Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology.
• Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor.
• Partner closely with Customer Success on account health and with Sales on expansion deals.
• Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward.

Skills

SaaS

Account management

Forecasting

Data-driven decisions

Communication

Job description

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Matt Lane, Manager of Account Management at Customer.io , and I'm looking for a Senior Account Manager to join our AMER team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit team and a key commercial voice for the accounts you own.

This role is open to candidates US candidates only.

What we value

• Commercial ownership — you treat your book of business like it's yours, because it is
• Forecasting discipline and data-driven decision-making, not gut feel
• Multi-threaded relationships — you build trust across the org, not just with one champion
• Expansion through value, not feature gates or mechanical levers
• Close partnership with Customer Success — you see CS as a collaborator, not a handoff

What you'll do

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
• Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
• Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
• Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
• Partner closely with Customer Success on account health and with Sales on expansion deals
• Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

What we're looking for

• 5+ years in a Sr Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number
• Experience managing $5m ARR, predominantly in the MM space
• Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
• A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
• Comfortable pulling usage data, tracking health scores, and building your own dashboards
• Strong communicator — clear and persuasive with both technical and non-technical stakeholders
• Based in AMER

We believe in transparency. Starting salary for this role is $151,700k - $212,00k OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.