Account Manager: Drive Growth & Service Excellence

Rent-A-Center; Savannah (TN); Hybrid; USD 19,000 - 20,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision insurance

401(k) with company match

Flexible Spending & Health Savings

Job summary

Rent-A-Center is seeking an Account Manager to manage rental accounts, deliver exceptional customer service, and drive account performance. The role includes deliveries, pickups, and in-home installations, with a focus on sales growth and maintaining showroom standards.

You will engage with customers, manage payment commitments, and uphold safety and operational guidelines while representing the Rent-A-Center brand in-store and on-site.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1-6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Strong communication

Customer service skills

Education

High school diploma or equivalent

Job description

Rent-A-Center is seeking an Account Manager to manage rental accounts, deliver exceptional customer service, and drive account performance. The role includes deliveries, pickups, and in-home installations, with a focus on sales growth and maintaining showroom standards.

You will engage with customers, manage payment commitments, and uphold safety and operational guidelines while representing the Rent-A-Center brand in-store and on-site.