Account Manager: Drive Growth & White-Glove Service

Rent-A-Center; Saginaw (MI); Hybrid; USD 19,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Health insurance

401(k) with company match

HSA/FSA options

Advancement opportunities

Job summary

Rent-A-Center is hiring an Account Manager to manage rental accounts, deliver exceptional customer service, and drive account performance through sales and timely deliveries.

This full-time role includes completing deliveries and pickups, maintaining showroom standards and company vehicles, and building strong customer relationships while following RAC guidelines. You will work in a fast-paced environment with weekly pay and comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years old.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts and build customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet collection standards.
• Maintain account health and secure payment commitments using account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Strong communication

Customer service

Education

High school diploma or equivalent

Job description

Rent-A-Center is hiring an Account Manager to manage rental accounts, deliver exceptional customer service, and drive account performance through sales and timely deliveries.

This full-time role includes completing deliveries and pickups, maintaining showroom standards and company vehicles, and building strong customer relationships while following RAC guidelines. You will work in a fast-paced environment with weekly pay and comprehensive benefits.