Account Manager, Dealer

Campbell Oil Company; Delco (NC); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid time off

Remote work in select roles

Flexible schedules

Advancement opportunities

Job summary

Campbell Oil Company in Delco, NC is seeking an Account Manager to oversee an existing customer base, drive retention and growth, and deliver exceptional service across fuel, lubricants and propane accounts.

You will partner with internal teams, manage contracts, analyze market needs, and pursue opportunities for upselling while maintaining a customer-first approach and strong business results.

Qualifications

• Bachelor's degree in business, marketing, or related field preferred.
• Proven experience in sales and account management preferred in fuel, lubricants or propane industries.
• Strong communication and interpersonal skills.
• Ability to analyze market needs and trends.
• Negotiation skills with contract management experience.

Responsibilities

• Manage and grow an existing customer base, ensuring high satisfaction, retention, and expansion of share of wallet.
• Oversee internal processes including Customer Relations, Mystery Shop adherence, branding of sites, and brand initiatives for seamless customer experiences.
• Work closely with internal teams to ensure customer needs are met promptly and efficiently.
• Support Dealer Manager on new business development, ensuring smooth transition from sale to account management.
• Identify opportunities for account growth, upselling, and cross-selling services/products.

Skills

Communication skills

Negotiation

Sales mindset

Customer relationship management

Self-motivated

Education

Bachelor's degree in business/marketing or related field

Job description

Job Details

Job Location: Delco, NC28436Position Type: Full Time Campbell Oil Company Account Manager, Dealer

Join us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve. At Campbell Oil we pride ourselves on delivering exceptional service to our clients. We’re looking for an Account Manager to oversee and maintain a strong customer base, ensuring client satisfaction, retention, and growth. If you’re a strategic thinker with a focus on both customer experience and business results, this is the opportunity for you.

POSITION OVERVIEW

Are you a skilled Dealer - Account Manager with a passion for fostering long-term client relationships? Do you excel at managing existing customer accounts, driving retention, and maximizing opportunities for growth? We’re looking for a motivated individual to join our team! A detailed Job Description will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

BENEFITS OVERVIEW

• Family first atmosphere
• Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k
• Competitive Total Compensation Plans with 401k match
• Paid time off in your first year
• Team first environment
• Paid Gym Memberships
• Remote work in select roles
• Monthly teambuilding exercises
• Everyday Pay if needed
• Flexible Schedules to attend family events
• Professional Training
• Advancement opportunities
• Leadership Training

ESSENTIAL JOB FUNCTIONS

• Manage and grow an existing customer base, ensuring high levels of satisfaction, retention, and expansion of share of wallet.
• Oversee internal processes, including, Customer Relations, Myster Shop adherence, branding of sites, brand initiatives, and ensuring seamless customer experiences.
• Work closely with internal teams to ensure customer needs are met promptly and efficiently.
• Support Dealer Manager as needed on new business development (NBD), ensuring a smooth transition from sale to account management.
• Identify opportunities for account growth, upselling, and cross-selling services/products
• Proven experience in Account Management or Customer Success roles
• Strong focus on customer retention and relationship management
• Excellent communication, organizational, and problem-solving skills
• Experience working with internal teams to optimize processes and ensure seamless customer service
• Ability to support sales teams in growing the business while managing existing accounts
• Detail-oriented with the ability to manage multiple accounts and priorities effectively

Qualifications

EDUCATION & QUALIFICATIONS:

• Bachelor's degree in business, marketing, or a related field (preferred).
• Proven experience in sales and account management, preferably in the fuel, lubricants and propane industry.
• Strong communication and interpersonal skills.
• Ability to analyze market trends and customer needs.
• Negotiation skills and a track record of successful contract management.
• Self-motivated with the ability to work independently and as part of a team.
• Knowledge of safety regulations and compliance in the fuel and propane industry.

Travel Requirements

This role may require frequent travel within the assigned territory.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, operate business equipment and dial the telephone. They are regularly required to talk and listen. The employee is frequently required to drive a motor vehicle, stand, walk, sit, and lift to 30 lbs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.