Account Manager – Dallas

LeoTechnologies; Dallas (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Medical benefits

Dental benefits

Vision benefits

Remote-friendly

Job summary

LeoTech is seeking an Account Manager to support client accounts and ensure priorities using the Verus system and related platforms. The role emphasizes relationship building, proactive needs assessment, and cross-team collaboration.

We value law enforcement experience, POST certification, and strong communication skills. The position offers remote-friendly work with travel as needed and competitive benefits.

Qualifications

• Background in law enforcement with 5 years of investigative experience or equivalent.
• POST Certificate.
• Strong understanding of Federal, State, and local policies and regulations.
• Proficient in Microsoft software.
• Excellent time management, organization, and multitasking abilities.
• Strong interpersonal communication, writing, and management skills.
• Ability to maintain confidentiality and operate with minimal supervision.

Responsibilities

• Build and maintain relationships with assigned client accounts.
• Assess and validate client agency needs on an ongoing basis.
• Inform Directors and EMT about priority client matters.
• Disseminate reports to Points of Contact for assigned accounts or stakeholders.
• Supervise Verus Specialists as requested.
• Provide basic technical support (password resets, etc.).
• Understand client needs and provide targeted training.
• Review staff work for policy compliance.
• Assist with client retention and contract renewals.
• Coordinate with other managers for scheduled meetings.
• Evaluate staff performance.
• Prepare clear and concise reports.
• Perform other tasks for daily operations.

Skills

Interpersonal communication

Writing

Management skills

Time management

Multitasking

Confidentiality

Customer service

Travel readiness

Negotiation

Education

POST Certificate

Tools

Microsoft Office

Job description

LeoTech was founded by former law enforcement officers (LEOs) who recognized the need for a more efficient, effective way to monitor authorized inmate correctional facility communications and quickly search for critical information. Manually listening to millions of calls was not humanly possible, so we developed the technology to solve these challenges. Verus, our patented search and analytics platform, continuously monitors communication, unlocks critical information, and provides actionable insights to

help mitigate activity, solve crimes, and assist with mental health issues. Our mission is to enhance

public safety using innovative technology.

An Account Manager is a 40-hour-per-week position, working at the direction of the Director of Account

Management by maintaining contact with client accounts and ensuring that all priorities are being

addressed utilizing the Verus system and other applicable platforms.

Requirements

CORE RESPONSIBILITIES

• Building and maintaining strong relationships with assigned client account(s).
• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Proactively assess, clarify, and validate client agency needs on an ongoing basis.
• Inform Directors and Executive Management Team (EMT) members about priority and exigent client agency matters.
• Disseminate reports, as needed, to Points of Contact for assigned accounts or stakeholders.
• Supervise the activities of Verus Specialists, as requested.
• Perform basic Technical Support functions for assigned client agencies (reset passwords,
• Understanding customer needs and priorities, as well as the training and support needs for your assigned client base; providing personalized training where appropriate
• Review the work of assigned personnel to ensure compliance with LeoTech policies and procedures.
• Assist with ensuring client retention and contract renewals, as directed.
• Coordinate with other account managers to attend and participate in scheduled meetings.
• Participate in evaluating staff performance.
• Prepare clear and concise reports.
• Perform any other tasks or functions deemed necessary to the daily operations of LeoTech

WHAT WE VALUE

• Background in law enforcement with 5 years of investigative experience or Intermediate
• POST Certificate
• Interpret, apply, and explain applicable Federal, State, and local policies, procedures, laws, and regulations.
• Computer proficiency and usage of Microsoft software.
• Effective time-management skills, organizational skills, and ability to multitask.
• Strong interpersonal communication, writing and management skills.
• Proven ability to manage multiple projects at a time while paying strict attention to detail, which allows you to work with minimal supervision.
• Ability to ask questions, seek input, receive feedback, and implement requests and directives.
• Ability to understand and maintain confidentiality.
• Ability to work for extended periods of time while utilizing a computer and/or phone.
• Ability to maintain a presentable and professional appearance.
• Advanced customer service skills.
• Ability to work under pressure, meet deadlines, and deal positively with rejection and conflicts.
• Ability to travel as needed.
• Proven ability to successfully draft and execute strategic account plans.

WHAT YOU CAN EXPECT

• Enjoy great team camaraderie, whether at our client locations or working remotely.
• Work in a dynamic and fast-paced environment with challenging problems to solve.
• Modern technologies and tools.
• Continuous learning environment.
• Opportunity to communicate and work with people of all technical levels in a team environment.
• Grow as you are given feedback and incorporate it into your work.
• Be part of a self-managing team that enjoys support and direction when required.
• 3 weeks of paid vacation.
• Generous medical, dental, and vision plans.
• Sick and paid holidays are offered.
• Work with talented and collaborative co-workers

LEO Technologies, LLC, is committed to a diverse and inclusive workforce. We are an equal opportunity

employer and do not discriminate on the basis of race, ethnicity, gender, gender identity, sexual

orientation, protected veteran status, disability, age, or another legally protected status.