Account Manager – BOP

LeoTechnologies; West Virginia; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

3 weeks paid vacation

Medical, dental and vision plans

Paid holidays

Job summary

LeoTech seeks an Account Manager to maintain client accounts and ensure priorities are addressed using the Verus system. The role reports to the Director of Account Management and involves coordinating with EMT and other stakeholders across client locations.

You will oversee training, reports, and basic support, helping to retain contracts and grow client satisfaction while working in a dynamic, fast-paced environment with remote opportunities.

Qualifications

• Background in law enforcement and investigative experience preferred.
• Interpret, apply, and explain applicable laws and regulations.
• Excellent written and verbal communication skills.

Responsibilities

• Build and maintain strong relationships with client accounts.
• Proactively assess client needs and coordinate with Directors and EMT.
• Provide training and support to client agencies on the Verus system.
• Prepare clear and concise reports for stakeholders.
• Ensure client retention and assist with contract renewals.

Skills

Interpersonal communication

Writing and management skills

Ability to multitask

Time-management

Education

POST Certificate

Tools

Microsoft Office

Job description

LeoTech was founded by former law enforcement officers (LEOs) who recognized the need for a more efficient, effective way to monitor authorized inmate correctional facility communications and quickly search for critical information. Manually listening to millions of calls was not humanly possible, so we developed the technology to solve these challenges. Verus, our patented search and analytics platform, continuously monitors communication, unlocks critical information, and provides actionable insights to

help mitigate activity, solve crimes, and assist with mental health issues. Our mission is to enhance

public safety using innovative technology.

An Account Manager is a 40-hour-per-week position, working at the direction of the Director of Account

Management by maintaining contact with client accounts and ensuring that all priorities are being

addressed utilizing the Verus system and other applicable platforms.

Requirements

CORE RESPONSIBILITIES

• Building and maintaining strong relationships with assigned client account(s).
• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Proactively assess, clarify, and validate client agency needs on an ongoing basis.
• Inform Directors and Executive Management Team (EMT) members about priority and exigent client agency matters.
• Disseminate reports, as needed, to Points of Contact for assigned accounts or stakeholders.
• Supervise the activities of Verus Specialists, as requested.
• Perform basic Technical Support functions for assigned client agencies (reset passwords,
• Understanding customer needs and priorities, as well as the training and support needs for your assigned client base; providing personalized training where appropriate
• Review the work of assigned personnel to ensure compliance with LeoTech policies and procedures.
• Assist with ensuring client retention and contract renewals, as directed.
• Coordinate with other account managers to attend and participate in scheduled meetings.
• Participate in evaluating staff performance.
• Prepare clear and concise reports.
• Perform any other tasks or functions deemed necessary to the daily operations of LeoTech

WHAT WE VALUE

• Background in law enforcement with 5 years of investigative experience or Intermediate
• POST Certificate
• Interpret, apply, and explain applicable Federal, State, and local policies, procedures, laws, and regulations.
• Computer proficiency and usage of Microsoft software.
• Effective time-management skills, organizational skills, and ability to multitask.
• Strong interpersonal communication, writing and management skills.
• Proven ability to manage multiple projects at a time while paying strict attention to detail, which allows you to work with minimal supervision.
• Ability to ask questions, seek input, receive feedback, and implement requests and directives.
• Ability to understand and maintain confidentiality.
• Ability to work for extended periods of time while utilizing a computer and/or phone.
• Ability to maintain a presentable and professional appearance.
• Advanced customer service skills.
• Ability to work under pressure, meet deadlines, and deal positively with rejection and conflicts.
• Ability to travel as needed.
• Proven ability to successfully draft and execute strategic account plans.

WHAT YOU CAN EXPECT

• Enjoy great team camaraderie, whether at our client locations or working remotely.
• Work in a dynamic and fast-paced environment with challenging problems to solve.
• Modern technologies and tools.
• Continuous learning environment.
• Opportunity to communicate and work with people of all technical levels in a team environment.
• Grow as you are given feedback and incorporate it into your work.
• Be part of a self-managing team that enjoys support and direction when required.
• 3 weeks of paid vacation.
• Generous medical, dental, and vision plans.
• Sick and paid holidays are offered.
• Work with talented and collaborative co-workers

LEO Technologies, LLC, is committed to a diverse and inclusive workforce. We are an equal opportunity

employer and do not discriminate on the basis of race, ethnicity, gender, gender identity, sexual

orientation, protected veteran status, disability, age, or another legally protected status.