Senior Account Manager, Enterprise CS Remote & Flexible PTO

Pencil; United States; Remote; USD 95,000 - 135,000; Full time

Benefits offered by this job

25 days PTO

Health insurance

Wellness/learning stipend

Remote work option

Enhanced parental leave

Flexible working hours

Job summary

Pencil is trailblazing advertising technology with a Generative AI SaaS product that aims to empower small businesses and creators while serving big brands. We seek a Senior Account Manager, Customer Success to own the strategic health of high-stakes accounts and mentor others within the CSP team.

You will work with agency partners, manage multi-party relationships, and drive improvements to processes and playbooks that scale across the CSP function.

Qualifications

• 5-9 years of experience in customer success, account management, or strategic client partnerships with complex or enterprise-adjacent accounts.
• Agency experience is essential with experience managing 3--7 client accounts simultaneously.
• Demonstrated experience coordinating multi-party account relationships including agency or partner stakeholders.
• Experience mentoring or leading other client-facing team members.
• History of building or improving processes, playbooks, or documentation that others rely on.
• Strong executive-level communication skills with the ability to deliver a QBR narrative to senior clients.

Responsibilities

• Own the commercial and strategic health of higher-complexity or higher-stakes accounts, including agency partners.
• Independently resolve complex, cross-functional account issues and escalate only when outside your authority.
• Coordinate with agency-side counterparts to align client, agency, and Pencil before key moments (QBRs, renewals, events).
• Mentor newer CSPs by reviewing account plans and QBR narratives and helping them level up.
• Identify and contribute improvements to CSP processes, playbooks, and tooling that benefit other accounts.

Skills

Executive-level communication

Mentoring/leadership

Account management

Cross-functional coordination

Portfolio management

Job description

Pencil is trailblazing advertising technology with a Generative AI SaaS product that aims to empower small businesses and creators while serving big brands. We seek a Senior Account Manager, Customer Success to own the strategic health of high-stakes accounts and mentor others within the CSP team.

You will work with agency partners, manage multi-party relationships, and drive improvements to processes and playbooks that scale across the CSP function.