Sr. Account Coordinator/Cleaning Supervisor

TruTalent Inc; Denville (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

A company in facility services is seeking a Senior Account Coordinator to manage payroll, train employees, and oversee district operations in Denville, NJ. The ideal candidate must be fluent in English and Spanish, possess strong customer service skills, and have proficiency in Microsoft Office and Google tools. This full-time role demands a results-oriented individual capable of multitasking and handling emergency situations.

Qualifications

• Experience with commercial cleaning industry a plus.
• Ability to handle multiple projects simultaneously.
• Strong technical skills with email and spreadsheets.
• Excellent customer service and communication abilities.

Responsibilities

• Process weekly payroll for assigned district employees.
• Train employees on janitorial and administrative tasks.
• Schedule staff and manage employee callouts.
• Interview and screen Custodial Technician applicants.
• Train employees on janitorial and administrative tasks.
• Schedule staff and manage callouts for coverage.
• Monitor time and attendance for employees in the district.

Skills

Fluent English and Spanish

Customer service

Attention to detail

Time management

Critical thinking

Speaking

Writing

Coordination

Time Management

Critical Thinking

Multitasking

Tools

Microsoft Office

Google Docs

Google Sheets

Job description

Sr. Account Coordinator/Cleaning Supervisor

Denville, NJ

Full Time

Overview

We are seeking a highly motivated and results oriented Senior Account Coordinator to support in field operations.

Essential Functions

• In partnership with District/Regional Manager, process weekly payroll for assigned District employees
• With direction and supervision from District and Regional Managers update and maintain district related spreadsheets and information
• Submit and deliver supplies as needed to client locations
• Interview/screen Custodial Technician applicants for hire
• Train employees on janitorial and administrative tasks
• Schedule staff and manage employee callouts to ensure coverage
• Training, compliance, monitoring of Team Time and attendance for employees in assigned district
• Substitute for Custodial Technicians at client accounts when necessary
• Correspond with Custodial Technicians regarding assignment changes
• Ensure CT's are made aware of important company updates/reminders (via email and WhatsApp) are reviewed and responded to in a timely fashion
• Report all accidents/injuries in a timely manner to corporate office in Amityville, NY
• Address and work to resolve any/all employee performance issues
• Ability to be on-call for any client emergency situations/calls (possible evenings and weekends)

Key Requirements

• Experience with Commercial cleaning industry a plus.
• Fluent English and Spanish required, other languages a plus
• Microsoft Office/Google technical skills (Word, Excel, Google Docs, Google Sheets)
• Strong attention to detail (scheduling, responses to emails, phone calls)
• Superior customer service skills
• Results oriented: the ability to resolve challenges and emergencies at a moments notice.
• Ability to handle multiple projects simultaneously.
• Working knowledge of email, spreadsheets, smartphones and relevant software

Other Job Duties

All other tasks as assigned by management.

Knowledge

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Spanish Language - Knowledge of the structure and content of the Spanish language including the meaning and spelling of words, rules of composition, and grammar.

Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Oversight of personnel resources - Motivating, developing, and directing people as they work,
• identifying the best people for the job.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to
• choose the most appropriate one.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Speaking - Talking to others to convey information effectively.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Coordination - Adjusting actions in relation to others' actions.
• Time Management - Managing one's own time efficiently and effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative
• solutions, conclusions or approaches to problems.
• Multitasking - Managing multiple projects effectively, meeting multiple daily deadlines, prioritizing and
• organizing tasks, great focus and attention to detail, and adaptable to new responsibilities.

Abilities

• Written Comprehension & Expression - The ability to read and understand information and ideas presented in writing as well as communicate information and ideas in writing so others will understand.
• Oral Comprehension & Expression - The ability to listen to and understand information and ideas presented through spoken words and sentences as well as communicate information and ideas in speaking so others will understand.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Technology - The ability to learn in-house software applications.

Work Styles

• Integrity - Job requires being honest and ethical.
• Initiative - Job requires a willingness to take on responsibilities and challenges.
• Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Cooperation & Concern for Others - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Technology

• E-mail, Calendar and scheduling software - Google Apps, G-Suite, eHub/Team Time
• Document management software - Microsoft Office Word and Excel