Account Manager

The 20; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k with match

Certification reimbursement

Advancement opportunities

Job summary

The 20 LLC, a nationwide MSP and growth platform, seeks an Account Manager to own client relationships and drive adoption of company solutions across Texas. You will work with cross-functional teams, gather feedback, and contribute to revenue goals while ensuring high levels of customer satisfaction.

Travel to client sites within the DFW Metroplex and across the state will be required quarterly. Strong communication and a passion for customer success are key to thriving in this role.

Qualifications

• Proven work experience as an Account Manager or similar role.
• Ability to communicate with executives and C-level leaders.
• Experience delivering client-focused solutions and managing multiple accounts.

Responsibilities

• Lead point of contact for all account management matters.
• Build and maintain long-lasting client relationships.
• Drive client retention through relationship management and service excellence.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts.
• Ensure timely delivery of solutions according to customer needs.

Skills

Client Relationship Management

Stakeholder communication

CRM proficiency

Negotiation

Presentation skills

Multi-client coordination

Travel readiness

Education

BABS degree in Business Administration

Tools

Salesforce

Zoho CRM

HubSpot

MS Office

Job description

The 20 LLC is a nationwide Managed Service Provider MSP and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world class technology solutions and support We are passionate about fostering a collaborative innovative environment where our team members and clients can thrive Our headquarters in Plano TX serves as the hub for company events trainings and client gatherings We are searching for competitive candidates who are proactive and passionate about the customer experience and driving adoption by understanding and effectively aligning customer and company goals This is achieved by leveraging company solutions and offerings that are best suited to fulfill the needs of the customer Account Managers will own the relationship with their clients They will build long lasting mutually beneficial relationships with their contacts always striving to make the customer more successful by utilizing the tools and resources available to them They also aid internal departments by collecting information such as sales leads or testimonials assisting in the processing and analysis of client data and complaints and identifying industry trends Ultimately a successful Account Manager should collaborate with our various teams to achieve quotas while keeping clients satisfied and engaged with our products and services This role supports clients across Texas with primary coverage within DFW Metroplex Candidates should be comfortable traveling to client sites throughout the assigned service territory on a quarterly basis If you are familiar with managing multiple clients on a regional scale have a flair for client communication and understand consumer behavior wed like to hear from you

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong long lasting client relationships
• Accountable for driving client retention efforts through effective relationship management and service excellence
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthlyquarterly initiatives to internal management
• Assess and provide solutions for current and future customer concerns regarding adoption andor use of products and services offered
• Forecast and track key account metrics eg quarterly and annual growth sales and retention
• Prepare reports on account status monitor multiple technology solutions
• Collaborate with sales training onboarding and technical teams to identify and grow opportunities within territory
• Gather competitive intelligence and stay updated on industry trends reporting findings to leadership
• Assist customers with go to market strategy conducting Quarterly Business Reviews deal creation and driving revenue
• Act as a secondary point of contact for designated client accounts supporting coverage needs and ensuring uninterrupted client support
• Travel is required for trade shows customer visits andor conferences

Requirements

• Proven work experience as an Account Manager Key Account Manager Sales Account Manager Junior Account Manager or relevant role
• Demonstrable ability to communicate present and influence key stakeholders at all levels of an organization including executive and C level
• Solid experience with CRM software eg Salesforce Zoho CRM or HubSpot and MS Office Suite
• Experienced in maintaining relationships nationally over a large number of clients
• Experience delivering client focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
• Excellent listening negotiation and presentation abilities
• Strong verbal and written communication skills
• BABS degree in Business Administration Communication Sales or relevant field

Benefits

• Comprehensive benefits including medical dental vision supplemental coverage plus HSAFSA options
• Competitive 401k participation with up to 4 contribution match
• Certification reimbursement to support your continued development
• Meaningful opportunities for advancement within a growing organization
• A culture built on drive accountability collaboration and excellence

Physical Demands

The physical demands below describe the essential job functions needed to complete this job Consistent hand and finger dexterity necessary to operate computer equipment Consistently required to sit stand walk talk hear and see Routine use of hands to type Occasional need to stoop kneel crouch twist crawl reach and stretch Occasional need to walk around the office Consistent vision abilities required; close vision depth perception and ability to focus May require travel dependent on company needs Occasional need to lift andor move up to 30 pounds

Environmental Conditions

The worker is not substantially exposed to adverse environmental conditions such as in typical office or administrative work Work is in an open office environment with steady conversation and interruption The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job They are not intended to be interpreted as an exhaustive list of all responsibilities duties and skills required of the individuals holding this position