Operations Manager

EMED Technologies Corporation; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

EMED Technologies is seeking an Operations Manager to oversee day-to-day operational workflows across the supply chain, manufacturing coordination, distribution logistics, and customer fulfillment to ensure product availability and on-time delivery.

You will serve as the primary liaison with contract manufacturers and third-party logistics partners, monitoring performance against quality standards and contractual obligations.

Qualifications

• Bachelor's degree in a related field.
• 3+ years in operations, supply chain, or manufacturing management.
• Experience with FDA 21 CFR Part 820/QMSR, ISO 13485, and EU MDR requirements.
• Experience managing contract manufacturers and third-party suppliers across geographies.
• Proficiency with ERP, invoicing, and supply chain management systems; strong Excel skills.
• Strong organizational and prioritization abilities in a fast-paced, lean environment.
• Excellent written and verbal communication skills; able to interface with internal teams, external partners, and senior leadership.

Responsibilities

• Oversee day-to-day operations across supply chain, manufacturing coordination, distribution, and fulfillment.
• Coordinate with contract manufacturers and third-party logistics partners, monitor quality, lead times, and contractual obligations.
• Support coordination with Mexico manufacturing on production schedules, capacity planning, and regulatory compliance (including NOM-241 and ISO 13485).
• Administer and optimize ERP, invoicing, and operational platforms; lead continuous improvement initiatives to enhance system utilization.
• Develop and present operational KPIs to leadership, providing visibility into supply chain health, production performance, and fulfillment metrics.
• Coordinate with Quality and Regulatory Affairs to support nonconformance investigations, CAPA execution, supplier qualifications, and audit readiness.

Skills

Communication skills

Analytical skills

Problem-solving

Organizational skills

Independent work

Process improvement

Education

Bachelor's degree in related field

Tools

ERP systems

Excel

Job description

EMED Technologies is an industry leader in the design, manufacture, and distribution of cutting-edge medical devices. For two decades, EMED Technologies has worked with clinicians, inventors, and medical companies to develop innovative medical products. Today, we are proud that both patients and clinicians can benefit from the fruits of our labor because we offer a wide variety of products and services that improve therapies and enhance clinical benefits. Also, with our dynamic team of professionals, EMED continues to work with clinicians to understand their requirements and improve upon available technologies, and we are confident that these endeavors will benefit generations to come! In addition to novel technology, EMED is proud to offer licensing agreements for patented and proprietary technologies.

About the role

• The Operations Manager is responsible for overseeing and coordinating the day-to-day operational functions of EMED Technologies, including supply chain execution, contract manufacturing oversight, logistics, and cross-functional process improvement.
• This role serves as a central point of coordination between manufacturing, quality, regulatory, finance, and commercial teams to ensure operational continuity and scalability across EMED's US and international markets.
• The position reports directly to the Chief Operating Officer, with cross-functional reporting to the VP of Manufacturing and the Director of Sales and Marketing as applicable.

What you'll do

• Manage day-to-day operational workflows across supply chain, manufacturing coordination, distribution logistics, and customer fulfillment to ensure product availability and on-time delivery.
• Serve as the primary operational liaison with contract manufacturers and third-party logistics partners, monitoring performance against quality standards, lead times, and contractual obligations.
• Support coordination with EMED's Mexico manufacturing operations on production schedules, capacity planning, and compliance with applicable regulatory standards including NOM-241 and ISO 13485.
• Administer and optimize ERP, invoicing, and operational management platforms to ensure accurate inventory data, procurement records, and reporting; lead continuous improvement initiatives to enhance system utilization.
• Develop and present operational KPIs to leadership on a recurring basis, providing clear visibility into supply chain health, production performance, and fulfillment metrics.
• Coordinate with Quality and Regulatory Affairs to support nonconformance investigations, CAPA execution, supplier qualifications, and audit readiness from an operational standpoint.
• Partner with Finance to reconcile procurement and logistics costs, support budget tracking for operational spend, and contribute to annual planning processes.
• Support Sales and Marketing with order management, fulfillment execution, and customer-facing operational processes to ensure commercial commitments are met.
• Lead or support new product introduction (NPI) activities from an operations perspective, including component sourcing, supplier onboarding, and production readiness reviews.
• Identify and implement process improvements across the operations function, applying lean principles to reduce waste, shorten lead times, and improve cross-functional efficiency.
• Support international distribution activities across the EU, Japan, and other markets, coordinating with regional partners on order management, documentation, and regulatory shipment requirements.

Qualifications

• Bachelor's degree in Operations Management, Supply Chain Management, Business Administration, Engineering, or a related field.
• 3+ years of experience in operations, supply chain, or manufacturing management, preferably within the medical device or life sciences industry.
• Working knowledge of FDA 21 CFR Part 820/QMSR, ISO 13485, and EU MDR operational requirements; experience in a regulated manufacturing environment strongly preferred.
• Demonstrated experience managing contract manufacturers and third-party suppliers across multiple geographies.
• Proficiency with ERP, invoicing, and supply chain management systems; strong Microsoft Excel skills required.
• Exceptional organizational ability with a track record of managing multiple concurrent priorities in a fast-paced, lean-team environment.
• Strong analytical and problem-solving skills with the ability to synthesize operational data into actionable recommendations for leadership.
• Excellent written and verbal communication skills; comfortable interfacing with internal teams, external partners, and senior leadership.
• Ability to work independently, exercise sound judgment under ambiguity, and drive issues to resolution with minimal supervision.