Business Development Manager

Mack Technologies; Westford (MA); On-site; USD 100,000 - 200,000; Full time

Job summary

Mack Technologies in Westford, MA seeks a Business Development Manager to drive revenue growth by acquiring EMS customers, expanding key accounts, and developing strategic partnerships. You will lead pipeline development, manage RFQ activity, and partner with leadership on pricing and market expansion.

The role requires 5+ years in business development within EMS or similar manufacturing, strong CRM and forecasting skills, and the ability to travel domestically and internationally as needed.

Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, or related field.
• Minimum of five years in business development, strategic sales, or account management in EMS or similar manufacturing.
• Proven track record of revenue growth and multi-year manufacturing programs.
• Experience managing extended sales cycles with multiple stakeholders.
• Proficiency with CRM platforms, Microsoft Office, and forecasting tools.
• Ability to travel domestically and internationally as required.

Responsibilities

• Identify and pursue new EMS opportunities aligned with growth objectives.
• Develop and execute growth strategies to meet bookings and revenue targets.
• Expand revenue in existing accounts via cross-sell and upsell opportunities.
• Maintain an accurate opportunity pipeline and forecast in CRM.
• Collaborate with leadership on pricing, margins, and market expansion.
• Coordinate RFC/quotations with cross-functional teams for profitable offers.
• Support onboarding, NPI launches, and ongoing customer satisfaction.

Skills

CRM proficiency

Microsoft Office

Sales forecasting

Relationship building

Strategic selling

Education

Bachelor's degree in Business/Engineering/Supply Chain

Tools

CRM platforms

MS Office Suite

Sales forecasting tools

Job description

The Business Development Manager is responsible for driving profitable revenue growth through the acquisition of new electronics manufacturing services (EMS) customers, the expansion of existing accounts, and the development of strategic partnerships. This role serves as the primary commercial interface between customers and the organization, ensuring customer satisfaction, profitable growth, and successful program execution throughout the product lifecycle.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Growth and Pipeline Development

• Identify, qualify, and pursue new business opportunities aligned with the Company's strategic growth objectives and target customer profiles.
• Develop and execute growth strategies that meet or exceed annual bookings and revenue targets.
• Expand revenue within existing accounts through cross-selling, upselling, and identification of new program opportunities.
• Maintain an accurate opportunity pipeline and forecast in the Company's CRM.

Customer Relationship Management

• Build and sustain relationships with decision-makers across engineering, procurement, supply chain, operations, quality, and executive leadership.
• Manage the sales cycle from prospecting through contract negotiation, award, and production launch.
• Deliver voice-of-the-customer feedback to internal stakeholders to inform continuous improvement, capability investment, and strategic planning.

Commercial and Contractual Execution

• Coordinate RFQ, quotation, and proposal activity with engineering, supply chain, finance, and operations to produce competitive, technically sound, and profitable offers.
• Partner with senior leadership on pricing strategy, margin management, and market expansion initiatives.

Program Transition and Market Intelligence

• Collaborate with Program Management and Operations to ensure effective customer onboarding, new product introduction (NPI) launches, and sustained customer satisfaction.
• Monitor customer forecasts, product roadmaps, and demand signals to anticipate future manufacturing volume and capacity requirements.
• Maintain current knowledge of EMS industry trends, global supply chain dynamics, competitive positioning, and emerging technologies.
• Represent the Company at customer meetings, trade shows, and industry events.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business, Engineering, Supply Chain, or a related field.
• Minimum of five (5) years of business development, strategic sales, or account management experience in EMS, electronics manufacturing, contract manufacturing, or a comparable manufacturing environment.
• Demonstrated record of achieving revenue growth targets and winning complex, multi-year manufacturing programs.
• Experience managing extended sales cycles involving multiple technical and commercial stakeholders.
• Proficiency with CRM platforms, Microsoft Office Suite, and sales forecasting tools.
• Ability to travel domestically and internationally as required.

PREFERRED QUALIFICATIONS

• Experience selling into regulated or high-reliability markets such as medical device, aerospace, defense, or industrial controls.
• Working knowledge of printed circuit board assembly (PCBA), box build, system integration, and NPI processes.

The annual salary for this role is expected to be between $100,000 and $200,000 plus commissions depending on a combination of factors, including the candidate's experience and industry knowledge.