Key Account Manager

Suru; Massachusetts; On-site; USD 90,000 - 130,000; Full time

Job summary

Suru, a well-established medical device CDMO, is seeking a Key Account Manager to lead a portfolio of 2-4 OEM accounts, driving revenue and strategic growth.

The role emphasizes relationship development at multiple levels, from engineering to procurement, and requires travel to customer sites as needed.

You will collaborate with operations, quoting, and program management to ensure client satisfaction and long-term partnerships.

Qualifications

• Minimum 3-6 years of technical sales or key account management in medical device or life sciences.
• Experience selling CDMO or contract manufacturing services into OEM accounts preferred.
• Proven ability to grow revenue within existing accounts.

Responsibilities

• Manage a portfolio of OEM accounts with full commercial responsibility.
• Drive revenue growth and identify expansion opportunities within accounts.
• Build relationships with key decision makers across engineering, operations, supply chain, and procurement.
• Develop account roadmaps and strategic growth plans for each customer.
• Collaborate with internal teams to ensure client satisfaction and accurate pipeline reporting.
• Represent the company at customer sites and industry events as needed.

Skills

Key account management

Technical sales

CRM tools

Relationship building

Strategic account planning

Cross-functional collaboration

Tools

CRM software (Salesforce)

Job description

A well-established medical device contract manufacturer specializing in metals, plastics, and full device assemblies is looking to add a Key Account Manager to their commercial team. This is a relationship-driven role focused on managing and growing a portfolio of two to four OEM accounts by driving revenue, deepening strategic relationships, and identifying new opportunities within each account. The company serves clients across the medical device industry and has a strong track record of partnering with some of the largest OEMs in the space. The right candidate understands the CDMO sales cycle, knows how to build relationships at multiple levels within an account, and is motivated by hitting goals in an environment where performance is rewarded.

Day-to-Day Responsibilities:

• Manage a portfolio of OEM accounts with full commercial responsibility
• Drive revenue growth and identify expansion opportunities within existing accounts
• Build and maintain relationships with key decision makers across engineering, operations, supply chain, and procurement
• Develop account roadmaps and strategic growth plans for each assigned customer
• Identify the strategic network within accounts and map out paths to expand the relationship
• Collaborate cross-functionally with internal operations, quoting, and program management teams to ensure client satisfaction
• Maintain accurate CRM activity and pipeline reporting
• Represent the company at customer sites and industry events as needed

Requirements and Qualifications:

• Minimum 3-6 years of experience in technical sales or key account management in the medical device or life sciences space
• Experience selling CDMO or contract manufacturing services into OEM accounts strongly preferred
• Familiarity with precision metals, plastics, or full device assembly manufacturing a strong plus
• Proven track record of growing revenue within existing accounts
• Comfortable engaging with engineering, operations, and supply chain stakeholders at the OEM level
• Strong communication and relationship building skills
• Experience with CRM tools and data-driven account planning
• Ability to travel to customer sites as needed