Account Manager - Commercial Lines

The Hilb Group, LLC; Middletown (RI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

FSA/HSA plans

401(k) with company match

Life Insurance

Disability (Long-Term & Short-Term)

PTO

Additional voluntary benefits

Job summary

The Hilb Group, LLC in Middletown, RI is seeking a motivated Commercial Lines Account Manager to join our in-office team. You will serve as the primary liaison between clients and internal teams, build long-term relationships, conduct regular account reviews, and develop account plans to meet client objectives and company revenue goals.

The role focuses on identifying upselling opportunities while ensuring compliance with healthcare regulations, coordinating onboarding and ongoing service

Qualifications

• High School diploma required; license or willingness to obtain license.
• Proficiency with Microsoft Office; AMS360 experience a plus.
• Detail oriented with strong time management in a fast-paced environment.
• Ability to multi-task and prioritize to meet deadlines.

Responsibilities

• Serve as the liaison between clients and internal teams.
• Build and maintain long-term relationships with stakeholders.
• Conduct regular account reviews to assess performance and needs.
• Develop and execute account plans to meet client objectives and revenue goals.
• Identify upselling/cross-selling opportunities while ensuring compliance.
• Coordinate onboarding, implementations, and ongoing service delivery.
• Resolve client issues promptly and maintain service levels.

Skills

Time management

Attention to detail

Multitasking

Team collaboration

Customer service

Education

High School diploma

Tools

AMS360

Microsoft Office

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Account Manager to join our team. This position will report to our agency located in Middletown, RI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position. Responsibilities:Serve as the primary liaison between clients and internal teamsBuild and maintain long-term, trusted relationships with key stakeholdersConduct regular account reviews to assess performance, needs, and opportunitiesDevelop and execute account plans to meet client objectives and company revenue goalsIdentify upselling and cross-selling opportunities while maintaining compliance with healthcare regulationsCoordinate onboarding, implementations, and ongoing service deliveryResolve client issues in a timely and professional mannerEnsure service levels and performance metrics are met or exceededMonitor contract utilization, renewals, and expansionsQualifications:Minimum High School degreeMust be licensed or willing to obtain licenseMicrosoft suite of products, AMS360 experience a plus.Must be able multi-task while maintaining accuracy.Must be detailed oriented. Accuracy in this position is critical.Must have strong time management skills. Able to prioritize and meet deadlines.Must be able to work in a fast-paced environment.Benefits:Company Paid Life Insurance, Long-Term and Short-Term Disability.Medical, Dental, Vision and FSA/HSA plans.401(k) with company match.Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.Generous PTO.An awesome team of professionals!The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.#LI-DNP