Account Manager- Commercial Insurance- Remote- Select Business

Insurance Office of America; Tennessee; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading insurance brokerage seeks an Account Manager for Commercial Lines, focusing on managing accounts and ensuring client satisfaction. The ideal candidate will have extensive experience in account management or the insurance industry, strong analytical skills, and a commitment to customer service. This remote role offers competitive salaries, benefits, and opportunities for professional growth.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick time

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture and work/life balance

Community service commitment

Supportive team environment

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Active licensing required; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Lead the daily activities of the account management team.

Skills

Analytical

Problem-Solving

Customer Service

Communication

Multitasking

Organizational

Education

High School Diploma

Tools

MS Office

Job description

Account Manager- Commercial Insurance- Remote- Select Business

Join to apply for the Account Manager- Commercial Insurance- Remote- Select Business role at Insurance Office of America.

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA specializes in property and casualty, employee benefits, and personal lines insurance, along with risk management solutions and insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the U.K. For more information, visit www.ioausa.com.

Job Description

Title: Account Manager - Commercial Lines
Location: Remote (Eastern and Central Time Zones only) | Based out of Longwood, FL
Focus: General/Small Accounts

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate daily administrative and customer service activities, resolve complex issues, and ensure accuracy and completeness.

Key Responsibilities

1. Maintain technical competence and industry expertise.
2. Lead the daily activities of the account management team.
3. Handle customer service requests, policy administration, billing, claims, and coverage analysis.
4. Manage policy expirations and renewals.
5. Conduct client research, prepare submissions, negotiate coverages, and present proposals.
6. Monitor reports and take action on delinquent accounts, collecting outstanding balances.
7. Maintain agency management systems and carrier/vendor platforms.
8. Ensure timely completion of activities and maintain activity/suspense.
9. Communicate regularly with the account team about workload and issues.
10. Provide excellent service, anticipate needs, and respond promptly to requests.
11. Stay updated on company policies and procedures.
12. Seek and implement best practices for performance improvement.
13. Demonstrate integrity and leadership in line with IOA values.

Ideal Candidate Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career progression.
• Respectful culture and work/life balance.
• Community service commitment.
• Supportive team environment and rewarding work.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, committed to diversity and inclusion.

For more information, visit https://www.ioausa.com/.