Account Manager- Commercial Insurance- Remote- Select Business

Insurance Office of America; Maryland; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the insurance brokerage industry seeks an Account Manager to manage client accounts and ensure exceptional service. The role involves handling customer requests, policy administration, and maintaining accuracy in account management. Ideal candidates will have significant experience in account management or the insurance industry, strong analytical skills, and a commitment to client satisfaction. This remote position offers competitive salary, health benefits, and opportunities for professional growth.

Benefits

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacation, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth and career advancement

Respectful culture promoting work-life balance

Community service involvement

Supportive team environment

Rewarding work

Qualifications

• At least 3 years of account management experience or 5+ years in the insurance industry.
• Active insurance license required; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business to ensure account retention and support new business.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.

Skills

Analytical

Problem-Solving

Customer Service

Communication

Multitasking

Organizational

Education

High School Diploma

Tools

MS Office

Job description

Account Manager- Commercial Insurance- Remote- Select Business

Join to apply for the Account Manager- Commercial Insurance- Remote- Select Business role at Insurance Office of America

About the Company

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA specializes in property and casualty, employee benefits, and personal lines insurance, along with risk management solutions and insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the UK. For more information, visit www.ioausa.com.

Job Description

Title: Account Manager - Commercial Lines - Remote (Eastern and Central Time Zones only, based in Longwood, FL) - Focus on General/Small Accounts

Role Overview: Manage an assigned book of business to ensure account retention and support new business. Coordinate daily administrative and customer service activities, resolve complex issues, and maintain accuracy.

Key Responsibilities

1. Maintain technical competence and industry expertise.
2. Lead the daily activities of the account management team.
3. Handle customer service requests, policy administration, billing, claims, and coverage analysis.
4. Manage policy expirations and renewals.
5. Conduct client research, prepare submissions, negotiate coverages, and present proposals during renewal processes.
6. Monitor accounts receivable, follow up on delinquent accounts, and collect outstanding balances.
7. Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
8. Monitor activities and ensure timely completion of tasks.
9. Communicate regularly with the account team regarding workload and issues.
10. Deliver excellent service, proactively anticipate client needs, and respond promptly.
11. Stay updated on company policies and procedures.
12. Seek continuous improvement and adopt best practices.
13. Demonstrate integrity and leadership aligned with IOA values.

Ideal Candidate Qualifications

• At least 3 years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active insurance license required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacation, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• Respectful culture promoting work-life balance.
• Community service involvement.
• Supportive team environment and rewarding work.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.