Account Manager- Commercial Insurance- Remote- Select Business

Insurance Office of America; Louisiana; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the insurance brokerage sector is seeking an Account Manager for Commercial Insurance. This remote role focuses on managing client accounts, ensuring retention, and providing exceptional service. The ideal candidate will have significant experience in account management or the insurance industry, with strong analytical and communication skills. The company offers competitive salaries, health insurance, and opportunities for professional growth in a supportive environment.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture and work/life balance

Community service involvement

Supportive team environment

Qualifications

• 3+ years of account management experience or 5+ years in insurance.
• Active licensing required; professional designation preferred.

Responsibilities

• Manage assigned book of business, ensuring account retention.
• Handle customer service requests, policy administration, billing, and claims.
• Lead daily activities of the account management team.

Skills

Analytical Skills

Problem-Solving

Decision-Making

Customer Service

Communication

Multitasking

Organizational Skills

Education

High School Diploma

Tools

MS Office

Job description

Account Manager- Commercial Insurance- Remote- Select Business

Join to apply for the Account Manager- Commercial Insurance- Remote- Select Business role at Insurance Office of America.

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA specializes in property and casualty, employee benefits, personal lines insurance, and risk management solutions, along with insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the UK. In California, it operates as IOA Insurance Services. For more information, visit www.ioausa.com.

Job Description

Title: Account Manager - Commercial Lines
Location: Remote (Eastern and Central Time Zones only) | Based out of Longwood, FL
Focus: General/Small Accounts

About the Role:

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate daily administrative and customer service activities, resolve complex issues, and maintain accuracy.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Lead daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and address delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Ensure timely completion of activities and maintain activity/suspense.
• Communicate regularly with the team regarding workload and issues.
• Deliver excellent service, proactively anticipate needs, and respond promptly.
• Stay updated on company policies and procedures.
• Seek and adopt best practices for performance improvement.
• Demonstrate integrity and leadership in line with IOA values.

Ideal Candidate Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career progression.
• Respectful culture and work/life balance.
• Community service involvement.
• Supportive team environment.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, committed to diversity and inclusion.