Account Manager- Commercial Insurance- Remote- Select Business

Insurance Office of America; Meadville (Crawford County); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading insurance brokerage seeks an Account Manager for Commercial Insurance. The role involves managing accounts, ensuring customer satisfaction, and supporting new business initiatives. Ideal candidates will have significant experience in account management and a thorough understanding of insurance brokerage. The position is remote, targeting Eastern and Central Time Zones, and offers competitive salaries, bonuses, and a supportive work environment.

Benefits

Competitive salaries and bonuses

Company-paid health insurance

Paid holidays, vacation, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture and work/life balance

Community service commitment

Supportive team environment

Qualifications

• 3+ years of account management experience or 5+ years in insurance.
• Active licensing required; CIC or equivalent preferred.

Responsibilities

• Manage assigned book of business ensuring account retention.
• Handle customer service requests, policy administration, and billing.
• Conduct client research, prepare submissions, and negotiate coverages.

Skills

Analytical

Problem Solving

Customer Service

Communication

Multitasking

Organizational

Education

High School Diploma

Tools

MS Office

Job description

Account Manager- Commercial Insurance- Remote- Select Business

Join to apply for the Account Manager- Commercial Insurance- Remote- Select Business role at Insurance Office of America.

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA provides property and casualty, employee benefits, personal lines insurance, risk management solutions, and insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the UK. In California, it operates as IOA Insurance Services. For more information, visit www.ioausa.com.

Job Description

Title: Account Manager - Commercial Lines - Remote (Eastern and Central Time Zones only) | Based out of Longwood, FL | Book Focus: General/Small Accounts

About the Role:

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate daily administrative and customer service activities, resolve complex issues, and ensure accuracy.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Lead the daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Communicate regularly with the account team regarding workload and issues.
• Deliver excellent service, anticipate needs, and respond quickly.
• Stay updated on company policies and procedures.
• Seek and adopt best practices for performance improvement.
• Demonstrate integrity and leadership in line with IOA values.

Ideal Candidate Qualifications:

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salaries and bonuses.
• Company-paid health insurance.
• Paid holidays, vacation, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• Respectful culture and work/life balance.
• Community service commitment.
• Supportive team environment.

Application Process:

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, committed to diversity and inclusion.