Account Manager, Commercial Insurance - Construction

Insurance Office of America; Key West (FL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonus potential

Career growth opportunities

Work-life balance

Paid holidays and vacation

Community service involvement

Supportive team environment

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage a book of business, drive retention, and support new business. The role involves coordinating daily admin and customer service activities, resolving complex issues, and ensuring accuracy across policy administration, billing, and renewals.

Ideal candidates bring 3–5 years in account management or 5+ years in insurance, active P&C licensing, and strong communication skills, with proficiency in MS Office.

Qualifications

• 3–5 years of account management experience or 5+ years in insurance
• Active property & casualty license
• Strong analytical and problem-solving skills
• Excellent customer service and communication abilities
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma or equivalent

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor and maintain activity/suspense for timely completion.
• Maintain frequent communication with the account team regarding workload and issues.
• Deliver excellent service and anticipate needs.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership as IOA values champion.

Skills

Account management

Insurance brokerage

Customer service

Analytical skills

MS Office

Communication

Problem solving

Education

High School Diploma

CIC designation (or equivalent)

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage a book of business, drive retention, and support new business. The role involves coordinating daily admin and customer service activities, resolving complex issues, and ensuring accuracy across policy administration, billing, and renewals.

Ideal candidates bring 3–5 years in account management or 5+ years in insurance, active P&C licensing, and strong communication skills, with proficiency in MS Office.