Account Manager, Commercial Insurance (Construction)

Insurance Office of America; Deltona (FL); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage a book of business, ensure retention, and support new business. The role requires coordinating day-to-day administrative and customer service activities, resolving complex issues, and ensuring accuracy across processes.

Ideal candidates have 3–5 years in account management or 5+ years in insurance, with active P&C licensing (CIC preferred).

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Active property & casualty (P&C) licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Analytical skills

Customer service

Communication skills

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage a book of business, ensure retention, and support new business. The role requires coordinating day-to-day administrative and customer service activities, resolving complex issues, and ensuring accuracy across processes.

Ideal candidates have 3–5 years in account management or 5+ years in insurance, with active P&C licensing (CIC preferred).